Nanoheal’s patented, self-healing technology gives premium tech support providers and corporations the ability to move from a reactive to a predictive and proactive help-desk approach; Bask Technology acquisition expands predictive tech support to consumers and small businesses
December 12, 2017 09:58 AM Mountain Standard Time
LEHI, Utah–(BUSINESS WIRE)–HFN Inc., developer of the Nanoheal predictive tech support platform (www.nanoheal.com), today announced the acquisition of consumer tech support provider Bask Technology Inc. (Bask). As one of the largest and best-rated consumer tech support companies in the United States, the Bask acquisition will enable HFN to extend the Nanoheal platform to consumers, including management of home computers, mobile phones and tablets, and IoT (Internet of Things) devices. The Nanoheal platform currently provides predictive, self-healing technology to premium tech support organizations, OEMs and corporate IT helpdesks, automating resolution up to 70 percent. The acquisition will extend Nanoheal’s reach into the business-to-consumer and SMB tech support markets.
HFN Inc. acquires @BaskTechnology to extend predictive @nanoheal tech support platform to consumers and SMB.
Praising the transaction, HFN Inc. CEO Sridhar Santhanam said, “By combining Nanoheal’s predictive support technology with Bask’s industry leading support organization, we can now provide faster, more efficient, and more cost-effective tech support to consumers and small businesses. This acquisition also expands Bask’s support capabilities beyond just computers and mobile devices to home and business IoT (Internet of Things) devices. We are excited to watch the growth of the two divisions over the next few years.”
Based in Lehi, Bask offers a variety of tech support membership plans for consumers and SMBs that support computers, tablets, smartphones and almost any other technology device that connects to the internet. Bask provides U.S.-based tech support to consumers available 24/7/365, including online identity protection, cloud-based data backup, antivirus software, proactive maintenance and remote support via a secure computer connection.
ABOUT HFN INC., NANOHEAL AND BASK TECHNOLOGY
Based in Lehi, Utah, HFN Inc., the parent company of Nanoheal and newly acquired Bask Technology, provides predictive device management software for technology support providers, Managed Service Providers, large OEMs, and SMB IT helpdesk providers. Nanoheal’s Software as a Service (SaaS) technology platform, enabled by real-time analytics, automates the resolution of technology support issues for all kinds of smart devices and reduces the volume of calls and issues that require support from a helpdesk provider. The Bask acquisition is expected to extend Nanoheal’s market reach into the consumer and SMB sectors. www.nanoheal.com.
(c)2017 Business Wire, Inc. – All rights reserved.