Packsize Enhances Customer Experience and Real-time Tech Support Reliability with PackAssist

A new Packsize Care™ program enhancement, PackAssist™ gives customers a powerful, interactive tool to expedite technical support interactions with Packsize.

April 04, 2018 10:35 AM Mountain Daylight Time

SALT LAKE CITY–(BUSINESS WIRE)–Packsize, a multinational On Demand Packaging® technology company, today announced the immediate availability of PackAssist™, a new software offering that gives its customers real-time remote technical support and assistance. Designed to simplify and enhance these interactions, PackAssist™ underscores Packsize’s commitment to reliable system uptime and performance and is part of the manufacturer’s Packsize Care™ program that accompanies every system contract.

@Packsize introduces new utility software PackAssist to enhance customer experience and real-time tech support reliability. #packaging #supplychainmanagement #onlineretail #ecommerce

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Upon installation, a packaging operator can utilize PackAssist™ as necessary to instantly create, track and display a troubleshooting case number, alleviating the need to contact Packsize by phone. The Packsize technical support team is immediately notified of the case, including all customer and machine information. In addition, PackAssist™ queues the customer’s preferred contact number and prompts a return support call from the appropriate Packsize technical support representative.

As a Packsize Care™ program enhancement, PackAssist™ can be added to a customer’s On Demand Packaging® system for no additional charge. PackAssist™ is currently available and supported in the United States, Canada and Mexico. Provided in English or Spanish, PackAssist™ requires a Microsoft Windows 7 operating system or higher for installation.

For more information on PackAssist and/or to learn about the advantages of On Demand Packaging® solutions, contact support-us or call 801.944.4814.

About Packsize®

Packsize is a multinational technology company with headquarters in Salt Lake City, Utah. Packsize develops, manufactures, licenses, supports, and sells On Demand Packaging® software, systems, and solutions. Packsize makes it possible to make a right-sized box for every product, on demand, and is leading On Demand Packaging® operations into the fourth industrial revolution. Learn why leading brands embrace Smart Packaging for a Healthy Planet® at www.packsize.com, or call 801.944.4814, and follow the company on Twitter, LinkedIn, and Facebook.

© 2018 Packsize. All rights reserved. Packsize, the Packsize logo, On Demand Packaging, Packsize Care, PackAssist, and Smart Packaging for a Healthy Planet are registered trademarks and/or trademarks of Packsize LLC.

Contacts

LBR Communications for Packsize
Lee Rech, 801-556-8423
lee.rech

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