ServiceSource Expands Leadership Team With Addition Of Debbie Dunnam As Executive Vice President

Inside Sales and Customer Success Visionary to Lead Digital
Transformation and Innovation Initiatives

DENVER–(BUSINESS WIRE)–$SREVServiceSource
(NASDAQ: SREV), a global leader in outsourced inside sales, customer
success and recurring revenue growth and retention solutions,
today announced that Debbie Dunnam has joined the company as Executive
Vice President. Dunnam brings more than 35 years of domain expertise
leading digital customer engagement, innovation and transformation
strategies for cloud and software market leaders such as Microsoft and
Cisco Systems. Dunnam will report directly to Christopher M. Carrington,
CEO of ServiceSource, and will be a key member of the executive
leadership team.

“I am thrilled to welcome Debbie to ServiceSource as we continue to add
experienced leadership and high-caliber talent to our executive bench,”
said Carrington. “Debbie has a deep understanding and appreciation of
ServiceSource and the value we deliver for an evolving and expanding
market opportunity. Having been a client sponsor of ServiceSource in
prior roles, she possesses an intimate awareness of our differentiating
capabilities, as well as valuable perspective on the opportunities we
have to further advance our strategy and competitive advantage. In this
role, Debbie will work across all functions in the organization to
optimize and digitally transform our solution set, service delivery
model and client outcomes.”

“In a hyper-connected digital era, end-user customers increasingly
expect more personalized and authentic experiences from their vendors
and suppliers,” said Dunnam. “To be a market leader tomorrow, companies
today need to overhaul legacy approaches to how they acquire, engage,
grow and retain their customers. I am excited to join the great team at
ServiceSource as we are squarely positioned to deliver on this
transformational paradigm for our clients, with an end-to-end suite of
solutions that addresses the entire B2B digital customer journey
experience.”

Prior to ServiceSource, Dunnam served as Corporate Vice President,
Inside Sales at Microsoft, leading the formation of a consultative
digital sales capability for Microsoft across commercial segments,
geographies and product lines. Dunnam’s approach leveraged leading-edge
technology, world-class infrastructure and a highly-trained specialist
sales force to create trusted partnerships with customers throughout
their digital transformation journey. Before joining Microsoft, Dunnam
spent nearly a decade in various senior leadership roles at Cisco
Systems, most recently as Senior Vice President, Worldwide Services
Sales and Global Customer Success, where she oversaw a $12 billion
organization. Previous to Cisco, Dunnam held Vice President roles at
Dell Technologies, Hewlett Packard Enterprise and StayWell Health
Management.

About ServiceSource

ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s
leading brands grow closer to their customers. As a global leader in
outsourced inside sales, customer success and recurring revenue growth
and retention solutions, ServiceSource expands customer lifetime value
by helping companies to more efficiently and effectively find, convert,
grow and retain their B2B customer relationships. Trusted by global
market leaders in the cloud/XaaS, software, technology hardware, medical
device & diagnostic equipment and industrial IoT sectors, ServiceSource
sells, manages or renews $9 billion of revenue annually on behalf of its
clients. Leveraging a robust technology suite, predictive data models
and more than 3,000 revenue delivery professionals speaking 45
languages, only ServiceSource brings to market nearly 20 years of
expertise and the ability to drive recurring revenue growth to more than
170 countries. To learn more, visit www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including
statements regarding our ability to execute against our market
opportunity, and the growth of that opportunity. These forward-looking
statements are based on our current assumptions and beliefs, and involve
risks and uncertainties that could cause our results to differ
materially from our forward-looking statements. Those risks and
uncertainties include: that the market for our solution is
underdeveloped and may not grow; changes in market conditions that
impact our ability to sell our solutions and/or generate service revenue
on our customers’ behalf; the possibility that our estimates of service
revenue opportunity under management and other metrics may prove
inaccurate; our ability to adapt our solution to changes in the market
or new competition; our ability to achieve our expected benefits from
international expansion; general political, economic and market
conditions and events; and other risks and uncertainties described more
fully in our periodic reports and registration statements filed with the
Securities and Exchange Commission, which can be obtained online at the
Commission’s website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.

Connect with ServiceSource:

http://www.facebook.com/ServiceSource

http://twitter.com/servicesource

http://www.linkedin.com/company/servicesource

http://www.youtube.com/user/ServiceSourceMKTG

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.

Contacts

Investor Relations Contact for ServiceSource
Chad Lyne,
720-889-8784
clyne@servicesource.com
or
Media
Contact for ServiceSource

Nick Herff, 815-861-8864
nherff@servicesource.com

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