Rimini Street Honored with Multiple Award Wins for Customer Service Excellence
September 26, 2018
Company recognized with thirteen awards from three prominent award
organizations
LAS VEGAS–(BUSINESS WIRE)–#RiminiStreet—Rimini
Street, Inc., (Nasdaq: RMNI), a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products, today announced it has
been honored with multiple award wins from three prestigious award
groups for the Company’s unwavering dedication to providing outstanding
service delivery to clients around the world. Rimini Street won a total
of thirteen awards across three prominent award organizations – Stevie®
International Business Awards, Globee® Awards and Customer
Sales and Service (CSS) World Awards® – in categories for
Customer Service Department of the Year, Customer Service Leadership of
the Year, Customer Service Team of the Year, Customer Service Executive
of the Year, and Company of the Year.
Customer Service Achievements for Client Dedication and Delivery
Rimini Street’s Global Service Delivery (GSD) team received awards for
Customer Service Department of the Year across all three award
organizations based on its ultra-responsive, premium-level support
provided to Oracle and SAP clients globally. Rimini Street’s GSD team
provides 24/7/365 support coverage, and is made up of hundreds of expert
engineers based in every major global region, who support clients with
operations in 117 countries. The team provides rapid resolution to
client issues via a team of highly experienced senior support engineers
as well as support for custom code, performance tuning and
interoperability. The Global Support team closed more than 25,000 cases
across 45 countries in 2017, executed response times averaging less than
five minutes for Priority 1 cases, and achieved an exceptional client
satisfaction rating of 4.8 out of 5.0 (with 5.0 being “excellent”).
Furthermore, Rimini Street’s Global SAP support team earned a Stevie
Award for Customer Service Team of the Year for its excellence in
service delivery to SAP clients around the world. The SAP support team
demonstrated its dedication by consistently meeting a 4.84 out of 5.0
rating (5.0 being “excellent”), reaching a 55% response rate on client
surveys, and resolving more than 9,000 cases in 2017 and the first half
of 2018. The Global Oracle Applications support team also earned awards
in the Customer Service Team of the Year category, including a CSS World
award and Globee award. The Oracle Application Support team earned its
recognitions by responding to an average of 10,000 Service Level
Agreement updates per month, closing more than 10,100 cases in 2017, and
achieving a perfect score of 5 out of 5 in 70% of its case surveys.
Additional recognition was awarded to Rimini Street service delivery
team individuals including:
-
Globee Award, Customer Service Executive of the Year, Craig
Mackereth, group vice president of Global Support -
CSS World Award, Customer Service Leadership of the Year and Stevie
Award, Customer Service Executive of the Year, Jennifer
Perry, vice president of Global SAP Support -
Stevie Award, Product Development/Management Executive of the Year,
Vicky Damelio, senior regional director, Business Solutions – EMEA -
Stevie Award, Woman of the Year, Meloney
Graham, vice president of Global Oracle Applications Support
Company Recognitions for Continued Growth
Rimini Street received a gold Stevie Award for Company of the Year, and
another gold from the Globee Awards for Sales Revenue Growth of the Year
for its multiple achievements across growth, expansion and customer
service. The Company achieved several key milestones in 2017, most
notably completing Rimini Street’s merger with GP
Investments Acquisition Corp. in 2017, and beginning to trade as a
publicly listed company on Nasdaq under the symbol “RMNI.” Additionally,
Rimini Street expanded its award-winning support offering by growing its presence
in Brazil, opening an office
in France, and adding six new
product lines including the launch of its next-generation advanced
database security solution. The Company also announced full
year net revenue for 2017 of $212.6 million, an increase of 33% year
over year. In addition, the Rimini
Street Foundation, established in 2015, continued its global mission
to help communities in need, partnering with more than 100 charities
around the world to provide financial support, in kind donations, and
employee volunteer hours.
The winners for the Stevie International Business Awards will be honored
at a gala dinner event on October 20, 2018. Both the CSS World Awards
and Globee Awards hosted their event galas earlier this year.
“Rimini Street built its foundation on a commitment to provide
exceptional customer service to clients around the world, a mission that
has been steadfast since its inception thirteen years ago,” said Brian
Slepko, senior vice president, Global Service Delivery at Rimini
Street. “Rimini Street’s clients are always our number one priority as
exemplified by the support teams’ dedication to delivering proven,
world-class 24x7x365 support, and earning exceptional customer
satisfaction scores. It is an honor to be recognized by these three
prestigious award groups, which is strong endorsement and recognition
for our best-in-class client support team and all of Rimini Street’s
global employees.”
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards®,
The International Business Awards®, the Stevie Awards for
Women in Business, the Stevie Awards for Great Employers and the Stevie
Awards for Sales & Customer Service. Stevie Awards competitions receive
more than 10,000 nominations each year from organizations in more than
70 nations. Honoring organizations of all types and sizes and the people
behind them, the Stevies recognize outstanding performances in the
workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About the Customer Sales and Service World Awards
Customer Sales and Service World Awards is the world’s premier
recognitions program created to honor industry-wide and peer
achievements of individuals, teams, departments, most valuable
professionals, milestones, and champions in Sales & Customer Success,
Customer Service & Contact Centers, Sales and Service Enablement which
includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldawards.com.
About the Globee Awards
Globee Awards were created to honor and generate industry wide
recognition of the achievements and positive contributions of
organizations and businesses worldwide in every area. An annual industry
and peers recognition program, Globee Awards honor best companies of all
types and sizes in North America, Europe, Middle-East, Africa,
Asia-Pacific, and Latin-America, best products, innovations, management
and teams, women in business and the professions, and PR and marketing
efforts from all over the world. Learn more about the Globee Awards at www.globeeawards.com.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products. The Company has redefined
enterprise software support services since 2005 with an innovative,
award-winning program that enables licensees of IBM, Microsoft, Oracle,
Salesforce, SAP and other enterprise software vendors to save up to 90
percent on total maintenance costs. Clients can remain on their current
software release without any required upgrades for a minimum of 15
years. Over 1,620 global Fortune 500, midmarket, public sector and other
organizations from a broad range of industries currently rely on Rimini
Street as their trusted, third-party support provider. To learn more,
please visit https://www.riministreet.com/,
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)
Forward-Looking Statements
Certain statements included in this communication are not historical
facts but are forward-looking statements for purposes of the safe harbor
provisions under The Private Securities Litigation Reform Act of 1995.
Forward-looking statements generally are accompanied by words such as
“may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,”
“estimate,” “predict,” “potential,” “seem,” “seek,” “continue,”
“future,” “will,” “expect,” “outlook” or other similar words, phrases or
expressions. These statements are based on various assumptions and on
the current expectations of management and are not predictions of actual
performance, nor are these statements of historical facts. These
statements are subject to a number of risks and uncertainties regarding
Rimini Street’s business, and actual results may differ materially.
These risks and uncertainties include, but are not limited to, continued
inclusion in the Russell 2000 Index in the future, changes in the
business environment in which Rimini Street operates, including
inflation and interest rates, and general financial, economic,
regulatory and political conditions affecting the industry in which
Rimini Street operates; adverse litigation developments or in the
government inquiry; the final amount and timing of any refunds from
Oracle related to our litigation; our ability to raise additional equity
or debt financing on favorable terms; the terms and impact of our 13.00%
Series A Preferred Stock; changes in taxes, laws and regulations;
competitive product and pricing activity; difficulties of managing
growth profitably; the success of our recently introduced products and
services, including Rimini Street Mobility, Rimini Street Analytics,
Rimini Street Advanced Database Security, and services for Salesforce
Sales Cloud and Service Cloud products; the loss of one or more members
of Rimini Street’s management team; uncertainty as to the long-term
value of Rimini Street’s equity securities, including its common stock
and its Preferred Stock; and those discussed under the heading “Risk
Factors” in Rimini Street’s Quarterly Report on 10-Q filed on August 9,
2018, which disclosures amend and restate the disclosures appearing
under the heading “Risk Factors” in Rimini Street’s Annual Report on
Form 10-K filed on March 15, 2018, and as updated from time to time by
Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports
on Form 8-K, and other filings by Rimini Street with the Securities and
Exchange Commission. In addition, forward-looking statements provide
Rimini Street’s expectations, plans or forecasts of future events and
views as of the date of this communication. Rimini Street anticipates
that subsequent events and developments will cause Rimini Street’s
assessments to change. However, while Rimini Street may elect to update
these forward-looking statements at some point in the future, Rimini
Street specifically disclaims any obligation to do so, except as
required by law. These forward-looking statements should not be relied
upon as representing Rimini Street’s assessments as of any date
subsequent to the date of this communication.
© 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a
registered trademark of Rimini Street, Inc. in the United States and
other countries, and Rimini Street, the Rimini Street logo, and
combinations thereof, and other marks marked by TM are trademarks of
Rimini Street, Inc. All other trademarks remain the property of their
respective owners, and unless otherwise specified, Rimini Street claims
no affiliation, endorsement, or association with any such trademark
holder or other companies referenced herein.
Contacts
Rimini Street, Inc.
Michelle McGlocklin, +1 925-523-8414
mmcglocklin@riministreet.com