Gubagoo Announces Its New and Revolutionary Virtual Retailing Solution to Enable Online Car Buying from Dealership Websites and Facebook
October 15, 2018
The Industry’s First Digital Retail Solution That Includes Messaging and
Live Video
LAS VEGAS–(BUSINESS WIRE)–Gubagoo,
a leading provider of conversational commerce solutions for automotive
dealerships and OEMs, today announced the addition of a new digital
retailing solution that is completely integrated within its
omni-channel platform which includes ChatSmart advanced
live chat, Text+ for
inbound/outbound texting, and Publisher
for behavior-based offers and incentives.
Gubagoo
Virtual Retailing is built specifically on messaging and live video
interaction. It completely integrates our operator-assistance and
engagement capabilities during every consumer online car buying
engagement. Consumers, in less than 30 minutes, can build their entire
deal on a dealership’s website or on Facebook. They can calculate
payments, value their trade, apply rebates, accessories, F&I products,
and submit a credit application for online loan approval in real-time
through RouteOne or DealerTrack.
If consumers have any questions, dealership personnel can be alerted and
can connect with a buyer in real time using chat, text, or video. Dealer
personnel can also pencil different payment options down to the taxes
for customers. Gubagoo retail specialists will be standing by monitoring
and coaching consumers throughout each stage of the buy process to help
answer any and all questions via video, chat or text when dealership
personal are not available.
Gubagoo has partnered with JM&A Group, the industry leader in F&I and
retail solutions. By combining JM&A’s retail and F&I training with
Gubagoo’s online engagement capabilities, Gubagoo’s specialists will be
skilled in menu selling, finance and insurance product knowledge, and
helping the customer through as much of the online process as possible.
Gubagoo integrates with any F&I tools used by dealers.
“Upwards of 80% of consumers do not complete the entire online process
and tend to defect, perpetuating a negative customer experience. When
customers come into the dealership, they can now continue where they
left off rather than having to start over again. Gubagoo’s Virtual
Retailing platform takes a conversational e-commerce approach,” said
Brad Title, CEO of Gubagoo. “Our Virtual Retailing platform not only
delivers an easy to use online retail tool but also includes a fully
integrated white-glove hand held service delivered by Gubagoo’s digital
retail specialists who understand menu selling and the importance of
profitability and F&I penetration.”
Gubagoo Virtual Retailing complements the company’s existing suite of
advanced live chat, text, and video solutions which includes ChatSmart advanced
live chat, Text+ for
inbound/outbound texting, and Publisher for
behavior-based offers and incentives. Virtual Retailing will be sold as
an add-on to ChatSmart.
Gubagoo will be giving live demonstrations of Gubagoo Virtual Retailing
at the Digital Dealer Conference and Expo, Booth #713, to be held
October 16-18, 2018, at the Mirage hotel in Las Vegas. To book a live
product demonstration, please email hello@gubagoo.com.
About Gubagoo
Gubagoo is the new standard in conversational commerce for automotive.
Dealerships use our powerful digital retailing solution to activate the
online car buying experience from their website or Facebook. Our fully
managed live messaging service instantly connects consumers to dealers
anytime and anywhere through live dealer chat, text, video and Messenger.
At the core of our solution is Gubagoo’s patented behavioral and scoring
algorithm which makes each human interaction more intelligent and highly
personalized, and contributes to superior lead conversion.
More than 4,000 dealerships, including some of the world’s largest
dealer groups and certified OEM programs, rely on Gubagoo to sell more
cars and create more satisfied customers. For more information visit www.Gubagoo.com,
e-mail hello@gubagoo.com or
call 855.359.2573.
Contacts
Gubagoo
Karen Makedon, karen.makedon@gubagoo.com