Guidewire Congratulates 2018 Innovation Award Winners – Economical Insurance, Motorists Insurance Group, and Zurich Mexico
October 16, 2018
Honoring those companies that have best demonstrated innovation
leading to business and IT benefits experienced through the use of
Guidewire InsurancePlatform™ products
LAS VEGAS–(BUSINESS WIRE)–$GWRE #Deloitte—CONNECTIONS CONFERENCE – Guidewire Software, Inc. (NYSE: GWRE),
provider of the industry platform Property and Casualty (P&C) insurers
rely upon, congratulates the winners of its 2018 Innovation Awards:
Economical Insurance with Deloitte, Motorists Insurance Group with PwC,
and Zurich Mexico. In its twelfth year, this year’s awards honor
customers that are adapting to an accelerating pace of industry change
and evolving customer needs in innovative ways. Winners were announced
during Guidewire’s fourteenth annual user conference – Connections
2018.
The 2018 winners are:
Economical Insurance (with Deloitte) for redefining the broker
experience.
Economical is making it easier for brokers to match customers with
the right insurance coverage with the launch of Vyne, its broker
engagement system. Designed with input from market-leading partners and
continuous broker feedback, Vyne strengthens Economical’s commitment to
the broker channel by providing faster service, streamlined workflows,
and customer-centric products and pricing, built on its Guidewire core
system foundation.
Economical built Vyne to recalibrate its business to align with shifting
customer expectations, while setting new standards for the P&C insurance
industry in Canada. Using integration between broker quoting, broker
management systems (BMS), and Economical’s core insurance platform, Vyne
offers a seamless, end-to-end solution.
The solution empowers brokers with increased quoting accuracy, policy
documents that are easy for customers to understand, and improvements to
Economical’s personal lines and individually rated commercial auto
(IRCA) coverage.
Vyne leveraged existing Guidewire PolicyCenter™ and BillingCenter
systems that were used to build Sonnet, Economical’s award-winning
digital-direct brand.
Economical has been an in-production PolicyCenter and BillingCenter
customer since 2016.
For additional information on Economical Insurance, visit www.economical.com.
Motorists Insurance Group (with PwC) for creating a new Motorists.
Motorists leveraged an innovative ‘greenfield’ start-up approach to
deliver business and IT benefits with their transformational program,
utilizing Guidewire InsuranceSuite™ and Guidewire Digital applications.
The program has enabled Motorists to essentially create a
new company and offer insurance to agents and policyholders in a way
that meets current demands including real-time processing, ease of use,
and accessibility on any device.
In their 2021 Vision, which outlines critical objectives to be
accomplished, Motorists sought to transform the way it did business and
kicked off a transformation program that aimed to create a new company
using Guidewire and other vended technologies to support a new business
operating model, commercial lines products, and organizational structure.
As part of this initiative, Motorists reinvented its customer
experience, for both agents and policyholders, with Guidewire Digital
applications. Agents are empowered with a seamless, omnichannel digital
experience and a reduction in the time required to quote, change, and
bind a policy. Motorists also launched Guidewire CustomerEngage
to deliver state-of-the-art digital service for policyholders for all
lines to enable access to policy information, billing history, claims,
FNOL and documents.
Motorists has been an in-production InsuranceSuite and Guidewire Digital
customer since 2017.
For additional information on Motorists, visit www.motoristsinsurancegroup.com.
Zurich Mexico for improving customer satisfaction.
To improve customer satisfaction, Zurich Mexico leveraged Guidewire
ClaimCenter™ and Guidewire Digital applications to streamline the
Mexican onsite auto claims process. Following the implementation, Zurich
Mexico has been able to reduce customer waiting time by using
geolocalization, workload status to assign new cases, and new
interaction capabilities (apps and portals for customers and vendors
were deployed).
Mexican insurance regulations require that field adjusters meet
customers at the scene of automobile accidents. When onsite, the
adjuster assigns services, such as medical and body shop repairs and
delivers on demand printed forms to the customer. Information captured
on site then needs to be synchronized in real time to be available to
all central teams including Claims Handling, Appraisal, Fraud,
Recoveries, and Vendor Management. This process presented challenges as
it includes manual inefficiencies.
Zurich Mexico implemented Guidewire ClaimCenter™ and Guidewire Digital
applications (CustomerEngage Account Management, Claim Portal for
Policyholders and VendorEngage) to address the challenges of the Mexican
insurance market claims handling requirements and to process claims more
quickly and efficiently. As a result, Zurich Mexico has been able to
reduce time required for first notice of loss due to geo-located
adjusters and tasks that can be assigned based on adjuster workload. In
addition, Zurich Mexico can communicate with customers faster than
before due to digital modules Guidewire has incorporated. Internal
benefits include improvement in technical metrics and reduction in cycle
times.
Zurich Mexico has been an in-production ClaimCenter and Guidewire
Digital customer since 2017.
For additional information on Zurich Mexico, visit www.zurich.com.mx.
“Congratulations to the 2018 Guidewire Innovation Award winners,” said
Laura Drabik, group vice president, Business Innovation, Guidewire
Software. “We continue to be impressed by our customers’ commitment to
innovation and the ways in which they leverage their investment in
Guidewire InsurancePlatform to best serve their policyholders and
agents, helping them run, differentiate, and grow their business in a
time of rapid change.”
About Guidewire Software
Guidewire delivers the industry platform that Property and Casualty
(P&C) insurers rely upon to adapt and succeed in a time of accelerating
change. We provide the software, services, and partner ecosystem to
enable our customers to run, differentiate, and grow their business. We
are privileged to serve more than 350 companies in 32 countries. For
more information, please visit www.guidewire.com
and follow us on twitter: @Guidewire_PandC.
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
Contacts
Guidewire Software, Inc.
Diana Stott, +1 650-356-4941
Director,
Communications
dstott@guidewire.com