Transcend Insights Receives TSIA Support Staff Excellence Award for Fourth Year in Succession
October 16, 2018
Population health management technology company recognized for its
commitment to customer service
SAN DIEGO–(BUSINESS WIRE)–Transcend
Insights, a population health management technology company, has
been recognized by the Technology Services Industry Association (TSIA)
for its excellence in customer service for the fourth year in
succession. This achievement was recently recognized during the 2018
Technology & Services World conference held in Las Vegas, Nevada.
The Support Staff Excellence Center program, created by the TSIA and
delivered via Miller Heiman Group, offers a highly regarded staff
development curriculum designed to inspire and propel client support
professionals. Through this training, participating organizations are
eligible to receive a Support Staff Excellence Center Award which
recognizes organizations for achieving top-tier customer service.
As a result of this program, Transcend Insights’ client support staff
received this award by maintaining industry-leading, customer service
metrics. This includes strong Customer Satisfaction (CSAT) and Net
Promoter Scores (NPS). These achievements demonstrate the company’s
ongoing commitment to customer service excellence.
“Transcend Insights’ client support team has done an excellent job
delivering industry-leading customer service,” said Daniel Skempton,
Vice President of Client Services at Transcend Insights. “I am very
proud of the team for their continued dedication and support. The award
and recognition is well deserved.”
About Transcend Insights
Transcend Insights, the population health technology company of Humana
Inc. (NYSE: HUM), provides solutions that rise above data silos and
connect care teams with the insights they need to succeed in a
value-based care world. By leveraging its leading-edge approach to data
aggregation, interoperability and analytics, Transcend Insights provides
health systems and care teams visibility into population performance to
support a more proactive and coordinated approach to care. To learn more
about how Transcend Insights’ technology empowers the transition to
value-based care for improved population health and wellness, visit: www.transcendinsights.com.
About TSIA
The Technology Services Industry Association (TSIA) is the world’s
leading organization dedicated to advancing the business of technology
services. Technology services organizations large and small look to TSIA
for world-class business frameworks, best practices based on real-world
results, detailed performance benchmarking, exceptional peer networking
opportunities, and high-profile certification and awards programs. TSIA
corporate members represent the world’s top technology companies as well
as scores of innovative small and mid-size businesses in four major
markets: enterprise IT and telecom, consumer technology, healthcare and
healthcare IT, and industrial equipment and technology. TSIA’s
editorial blog is widely recognized by technology service
professionals for providing thought leadership and insights into
industry trends and best practices. Visit us at www.tsia.com,
follow us on Twitter @TSIACommunity,
or connect with us on LinkedIn and Google+.
About Miller Heiman Group
Miller Heiman Group is the global leader in providing organizations
sales methodology plus sales technology to drive revenue and change
business outcomes. The company’s training, consulting, technology and
research solutions align process, people, tools, data and analytics to
prepare sales and service organizations for the future of selling. For
more information, please visit: www.millerheimangroup.com.
Contacts
Transcend Insights (Public Relations)
Lena Mercer, 858-401-8519
lmercer@transcendinsights.com
or
TSIA
(Marketing)
Gwyn Wischmeyer, 858-716-0102
gwyn.wischmeyer@tsia.com
or
Walker
Sands Communications, on behalf of
Miller Heiman Group
Rosie
Gillam, 312-561-2497
rosie.gillam@walkersands.com