Indiana University Deploys InScribe, an Intelligent Student and Faculty Support Technology

DENVER–(BUSINESS WIRE)–InScribe Education, Inc., today announced that Indiana University signed
a three-year contract to expand the use of the InScribe intelligent Q&A
platform. InScribe leverages the power of community and artificial
intelligence to connect Indiana University students and faculty to the
expert answers and resources they need.

“Communities in our society, and certainly within the university
environment, function differently than they did in previous
generations,” said Matthew Gunkel, Director of Teaching and Learning
Technologies at Indiana University. “As such, they need new tools and
approaches to communicate when seeking information. We have deployed the
InScribe app in an effort to improve collaboration within and among
different communities, provide direct and indirect student support in
classes, and enhance faculty-to-student and faculty-to-faculty
interactions. The system provides the university a vehicle to share best
practices and curate answers to commonly sought-after questions. The
sophistication of the system will allow us to broadly scale and serve
our population at large. We anticipate supporting up to 30,000 students
and faculty soon.”

InScribe is an AI-supported Q&A platform that allows institutions to
efficiently crowdsource answers to common issues and high priority
questions. When a student has a question, rather than search a website
or send an email, they can post it to their InScribe community.
Questions are answered by experts and peers from within the institution.
InScribe captures these valuable interactions and stores them in a
searchable repository so everyone benefits and learns from the
conversations that came before. InScribe AI monitors each community and
helps prioritize the flow of new questions. Using sentiment analysis and
natural language processing, InScribe AI analyzes interactions,
proactively escalating high-priority issues and individuals that require
one-on-one intervention. Ultimately, learners get the help they need and
experts have more time to focus on the individuals that need them most.

Indiana University is leveraging InScribe in several initial areas:

• Student on-boarding: to quickly integrate new students into the
  university culture and help navigate areas such as financial aid,
  registration, and career planning. InScribe is particularly useful for
  IU online students who may never set foot on campus. A small number of
  coaches answer questions and nurture students in their first year to
  help ensure they are successful. InScribe helps scale the coaches’
  effectiveness and enables students to connect even across distances.
• Ongoing academic support for students: InScribe brings together
  populations of students and faculty within similar courses. Tutoring
  is enhanced by providing answers to commonly asked questions semester
  after semester in a meaningful way. InScribe also reduces the burden
  on faculty inside and outside the classroom.
• Professional development: the university has curated a bank of terms
  and best practices to assist new teachers in coming up to speed.
  Faculty can weigh in, ask questions, update the definitions, and
  provide insight into IU’s body of knowledge.

“No matter if they are online or on-campus, students want to navigate
life at Indiana University,” said Katy Kappler, Co-Founder and CEO of
InScribe. “Whether questions are related to ordering books, submitting
financial aid forms, or overcoming problems in a challenging course,
InScribe is there to quickly deliver the answers students need so they
can stay on track.”

ABOUT INSCRIBE

Founded in 2017, InScribe is bringing this concept of delivering the
right answers from the right people to the right person–right now to
higher education and corporate environments. InScribe is based in
Denver, Colo. The company’s executive team each have more than 20 years
of experience designing, building, and supporting enterprise education
software. For more information, please visit www.inscribeapp.com.

Contacts

Springboard5
Tim Rush, 801-208-1100
tim.rush@springboard5.com