World-class Customer Experience Fuels Kronos SaaS Growth, Customer Success
November 5, 2018
LAS VEGAS–(BUSINESS WIRE)–#2017trends–Organizations around the world continue to race to the Kronos Cloud at a
record pace, where industry-leading customer experience and deep
vertical domain knowledge from Kronos
Incorporated help customers derive more value from their Kronos
investment.
News Facts
-
With more than 28,000 organizations worldwide now in the Kronos Cloud,
customers are capitalizing on the innovative and award-winning Kronos
customer success model to achieve greater value from their Workforce
Dimensions, Kronos
Workforce Ready, or Kronos
Workforce Central investment. -
Organizations across every industry are migrating to the Kronos Cloud,
including community-owned hospital CalvertHealth, Texas-based retail
chain Cavender’s, the City and County of Denver in Colorado, and City
of York in Pennsylvania, among many others:-
Longtime customer Vigor Industrial, a leader in ship building,
ship repair, and complex metals fabrication, will soon complete
its migration to Workforce
Dimensions HCM, guided closely by a professional services team
with deep industry expertise. The shift will enable Vigor to
effectively manage all its people using a single cloud suite for
human resources, workforce management, and payroll. Operating in
the Kronos Cloud will also create meaningful efficiencies across
the company and ensure Vigor is always current with the latest
software upgrades. -
Community Bank Systems, Inc., a full-service financial institution
with more than 230 banking locations and employees in more than 20
states and Puerto Rico, is migrating its entire employee
population to Workforce Dimensions. The company’s shift to the
Kronos Cloud will streamline business processes and ensure data is
secure, up-to-date, and accessible anywhere, any time, on any
device. Managers will also have access to critical data in real
time, allowing them to manage in the moment and more effectively
ensure staffing needs are met at each location, promoting employee
and customer satisfaction.
-
Longtime customer Vigor Industrial, a leader in ship building,
-
Kronos has made significant and ongoing investments to its
industry-leading customer experience, driving process improvements
that simplify customers’ shift to SaaS and continue to deliver
exemplary professional services, support, and resources throughout
implementation and beyond to ultimately drive better business outcomes
along the customer journey:-
Regardless of geography, industry, complexity, or workforce
population, customers achieve value-based business outcomes faster
as a result of the industry-leading Kronos
Paragon implementation methodology, which accelerates
implementations as much as 30 percent. -
Best-in-class education, onboarding, and support from Kronos
Professional Services creates a personal, customized experience so
each organization can achieve the greatest value from its Kronos
Cloud investment. -
Kronos Global Support provides instant support for any solution,
earning exceptional praise from customers worldwide who rated
Kronos customer education, equipment support, overall
professionalism, and ability to understand customers’ problems 98
percent or higher. -
Frequent, ongoing communication and tight, internal
synchronization with the Kronos Customer Success team ensures a
successful launch and heightened customer satisfaction through the
customer journey by anticipating needs and delivering the best
solutions to drive continuous improvement. -
With new software capabilities released regularly in the Kronos
Cloud, customers receive ongoing assistance and tailored
communication to support maximum adoption of features that drive
desired business outcomes and add value to their Kronos investment. -
Activity in Kronos
Community enables real-time collaboration between tens of
thousands of customer peers, product experts, and Kronos partners
as well as access to extensive educational resources, peer-to-peer
support, product and industry discussion groups, and a forum to
submit product enhancements. Since its 2016 launch, Kronos
Community has generated more than 40,000 peer responses and has
surfaced 7,000 product enhancement ideas from active members.
-
Regardless of geography, industry, complexity, or workforce
-
Leveraging the Kronos Cloud is the best way for organizations to
achieve operational excellence with Kronos, where industry and
workforce solution experts can access and observe critical usage
information in real time, make optimization recommendations, and set
goals that drive productivity, efficiency, compliance, adoption, and
value from a customer’s implementation.
Supporting Quotes
- Bob Hughes, chief customer and strategy officer, Kronos
“Putting customers first is the guiding philosophy behind everything we
do at Kronos. Customer success is more than a strategy – it’s our
promise to be an advocate and partner throughout every phase of each
customer’s journey. Through our four decades of experience with global
implementations, we have established a uniquely compelling customer
experience for organizations that make the shift to SaaS via Kronos
Cloud solutions.”
Supporting Resources
-
This announcement was made from KronosWorks,
the world’s largest workforce information exchange. KronosWorks is
taking place this week in Las Vegas. See live updates and join the
conversation by using #KronosWorks across all social media channels. -
As part of the “Get Social. Give Back.” campaign, every attendee who
posts a picture on Twitter or Instagram with #KronosWorks will help
Kronos build a large mosaic on-site in real-time. Once complete,
Kronos will donate $20,000 to The American Red Cross to aid disaster
relief efforts. -
Wondering how to engage your workforce? Putting people first isn’t
just good for employees – it’s good for business. Kronos CEO Aron Ain
shares how we did it in his book, WorkInspired:
How to Build an Organization Where Everyone Loves to Work. -
Subscribe
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drive engagement and performance. -
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and YouTube.
About Kronos Incorporated
Kronos is a leading provider of workforce management and human capital
management cloud solutions. Kronos industry-centric workforce
applications are purpose-built for businesses, healthcare providers,
educational institutions, and government agencies of all sizes. Tens of
thousands of organizations — including half of the Fortune 1000®
— and more than 40 million people in over 100 countries use Kronos every
day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2018 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
Contacts
Tonya Eckert
Kronos Incorporated
+1 978.947.1688
tonya.eckert@kronos.com