UJET to Demonstrate Customer Support Platform at International Customer Management Institute (ICMI) Contact Center Demo 2018

Attendees to See Firsthand How UJET Optimizes Customer Communication
at Every Touch Point – Phone, Web and App

SAN FRANCISCO–(BUSINESS WIRE)–#IVRUJET,
Inc.
, the company that makes it simple for any company to provide
intuitive, modern support, today announced it will demonstrate its
ultra-modern customer support platform, which optimizes customer
communications at every touch point – phone, web and app, at the
upcoming International
Customer Management Institute (ICMI) Contact Center Demo 2018
,
taking place November 12-14 at the Red Rock Resort (Las Vegas, NV), Booth
#706
.

ICMI Contact Center Demo 2018 attendees will have the opportunity to see
first-hand how to leverage the UJET platform to:

  • Harness the Immediacy and Visual Power of Smartphones:
    Differentiate a business by providing satisfying customer support
    experiences that use mobile phones, and device capabilities like
    camera and video, to help agents and customers connect and understand
    each other – faster and easier than ever before.
  • Empower Agents with Data and Intelligence: Smarter customer
    routing and other innovative tools streamline and optimize every
    customer interaction. Agents are empowered with better data
    intelligence automatically, such as customer addresses, recent
    purchase history, and other details so they can expedite issue
    resolution and ensure superior outcomes.
  • Optimize Operations Across Contact Center: Support managers can
    make smarter decisions, increase team performance, fuel innovation and
    drive business growth with comprehensive insights gathered, analyzed
    and delivered from across the entire contact center. Agents can
    be added, or live calls transferred to appropriate team members, to
    ensure expedient issue resolution.
  • Streamline and Scale Operations with Speed and Ease: Deliver
    the right information, to the right person, at the right time via
    UJET’s open, distributed cloud architecture that easily integrates
    with a wide range of data types. Fast deployment and flexible pricing
    offers the ability to scale operation on-demand (with no hidden fees
    or excessive per-minute upcharges).
  • Provide the Highest Quality Phone and Chat Service to Customers: Eliminate
    frustrating, unreliable customer communications with UJET’s premium
    call quality, which delivers 99.99 percent uptime.

“One of the biggest issues we consistently see is that customer service
centers are not considered part of the core product or service. In order
to be successful, customer service must be treated as an integral part
of the brand experience,” said Anand Janefalkar, founder and CEO of
UJET. “As a result, customer service organizations are not equipped with
the most advanced means of communication. This causes frustration on
both sides.” He continued, “We look forward to the opportunity to show
the attendees of ICMI Contact Center Demo 2018 that there is a better
way. With UJET, they can leverage AI to enhance contextual and visual
communication, and deliver a more personalized, satisfying and quickly
resolved customer service experience.”

To learn more about ICMI Contact Center Demo 2018 and register, please
visit: https://www.icmi.com/Contact-Center-Demo-Conference

Tweet this: .@UJETco to Demonstrate #CustomerSupport Platform at
International Customer Management Institute (ICMI) Contact Center Demo
2018 https://ujet.co/newsroom/
#callcenter #cloudcallcenter #interactivevoiceresponse #IVR #livechat
#customerservice #customermanagement

About UJET

UJET is a modern cloud contact center software company with leading
innovation in smartphone-era customer support on the web, phone, and
mobile apps. The UJET platform delights end-users with any time,
anywhere access and simple smartphone functionality and elevates agent
performance through context-aware solutions for voice, chat, image,
video, and text. The UJET platform is enterprise grade in its global
reliability, security, and scaling capacity and is SOC2 Type II and
HIPAA compliant. UJET is trusted by customer-centric, innovative
enterprises, including Nest, Barkbox, Atom Tickets, Blink, August and
Grupo Bursatil Mexicano (GBM) to automate contact center processes and
provide superior experiences that drive higher customer satisfaction.
For more information, visit www.getujet.com.

Contacts

Winkowski Public Relations, LLC for UJET
Beth Winkowski,
978-649-7189
beth@ujet.co
or
Winkowski
Public Relations, LLC for UJET
Nicole Gorman, 508-397-0131
nicole@ujet.com

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