ServiceSource Deepens Global Partnership with Extreme Networks

Software-Driven Network Solutions Provider Broadens Relationship with
ServiceSource to Support Market Growth Strategy

DENVER–(BUSINESS WIRE)–$EXTRServiceSource
(NASDAQ: SREV), a global leader in outsourced inside sales, customer
success and recurring revenue growth and retention solutions,
today announced an expansion of its existing partnership with Extreme
Networks, Inc
., a global provider of software-driven network
technology. The engagement, which has been extended through 2020,
broadens ServiceSource’s opportunity to include new edge, campus and
data center solutions that have been acquired by Extreme over the past
two years. As part of the agreement, ServiceSource is now also executing
customer loyalty and up-sell/cross-sell campaigns at touchpoints
throughout the customer journey on behalf of Extreme, in addition to its
previous focus on maintenance contract renewals.

Extreme offers end-to-end, software-driven network solutions to more
than 30,000 enterprise customers globally. With the development of its
Smart OmniEdge™, Automated Campus™ and Agile Data Center™ solutions
portfolios, the company required a strategic partner that could rapidly
deploy and execute a holistic approach to customer acquisition,
engagement and retention on a global scale. Extreme will leverage
ServiceSource’s international coverage, technology domain expertise and
pay-for-performance model to reach its goals more quickly and
cost-effectively than would otherwise be possible.

“Extreme Networks has prioritized customer acquisition and success as
key competitive differentiators, and those are areas where our revenue
delivery professionals thrive,” said Christopher M. Carrington, CEO of
ServiceSource. “This decision to grow the partnership reflects the
positive outcomes we have helped Extreme achieve thus far, and we are
excited for the opportunity to have an even more significant impact on
Extreme’s business going forward.”

“Throughout our partnership, ServiceSource has been more than just
another vendor – they are a true extension of our team,” said Rob Rosa,
Vice President, Worldwide Service Sales at Extreme Networks. “The
proficiency ServiceSource demonstrated in nurturing our customers has
had a very positive effect on our growth over the past two years. We
look forward to the increased breadth and depth of this partnership as
we seek to deliver even more value to our customers going forward.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s
leading brands grow closer to their customers. As a global leader in
outsourced inside
sales
, customer success and recurring revenue growth and retention
solutions, ServiceSource expands customer lifetime value by helping
companies to more efficiently and effectively find, convert, grow and
retain their B2B customer relationships. Trusted by global market
leaders in the cloud/XaaS, software, technology hardware, medical device
& diagnostic equipment and industrial IoT sectors, ServiceSource sells,
manages or renews $9 billion of revenue annually on behalf of its
clients. Leveraging a robust technology suite, predictive data models
and more than 3,000 revenue delivery professionals speaking 45
languages, only ServiceSource brings to market nearly 20 years of
expertise and the ability to drive recurring revenue growth to more than
170 countries. To learn more, visit http://www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including
statements regarding our ability to: accelerate our clients’ ability to
reach their goals more quickly and cost-effectively and find, convert,
grow, and retain their customers; accelerate revenue and growth; have a
significant impact on our clients’ business; and further increase
customer engagement and loyalty. These forward-looking statements are
based on our current assumptions and beliefs, and involve risks and
uncertainties that could cause our results to differ materially from our
forward-looking statements. Those risks and uncertainties include: that
we may be unable to attract and retain the highly skilled employees we
need to support our planned growth; changes in market conditions that
impact our ability to sell our solutions and/or generate service revenue
on our customers’ behalf; our ability to achieve our expected benefits
from international expansion; general political, economic and market
conditions and events; and other risks and uncertainties described more
fully in our periodic reports and registration statements filed with the
Securities and Exchange Commission, which can be obtained online at the
Commission’s website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.

Connect with ServiceSource:

http://www.facebook.com/ServiceSource

http://twitter.com/servicesource

http://www.linkedin.com/company/servicesource

http://www.youtube.com/user/ServiceSourceMKTG

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.

Contacts

Media Contact for ServiceSource
Nick Herff, 815-861-8864
nherff@servicesource.com
or
Investor
Relations Contact for ServiceSource
Chad Lyne, 720-889-8784
clyne@servicesource.com

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