InMoment Appoints Gary King, Harvard Researcher & Data Science Luminary to Board of Directors

  • Distinguished Harvard faculty member brings extraordinary
    combination of academic credentials, data science acumen, and
    entrepreneurial success
  • Furthers InMoment’s momentum in delivering the “future of feedback”
    through advanced data science techniques versus traditional survey
    vendor approaches

the top customer experience (CX) intelligence platform, today announced
that Gary King, PhD, one of the world’s leading experts on deriving deep
meaning from human data, has joined the company’s board of directors,
bringing his renowned expertise to the world of CX.

King currently serves as director of Harvard University’s Institute for
Quantitative Social Science and is one of just 26 with the title of
“University Professor,” Harvard’s most distinguished faculty position.
King’s previous accomplishments include reverse engineering Chinese
censorship of social media, developing the scientific standard for
identifying illegal partisan gerrymandering in the US, deriving methods
to overcome interpersonal incomparability in survey research, and
inventing numerous statistical methods widely used across academia,
government, and private industry. He also helped invent the technologies
for commercial analytics powerhouses he co-founded, including Learning
Catalytics, Perusall, Crimson Hexagon, Thresher, and OpenScholar.

According to a recently
released report
, The Forrester Wave™: Customer Feedback Management
Platforms (CFM), Q4 2018, providers like InMoment are in a “race for the
most sophisticated tech like AI and machine learning.” The report also
states that “as more features of CFM technology become commoditized,
buyers will find differentiation in scalability and advanced features
like predictive and prescriptive analytics.”

InMoment is a recognized
in customer experience management (CEM)/Customer Feedback
Management (CFM) and Voice of Customer (VoC) solutions, and a pioneer of
data-science powered CX innovations like the groundbreaking conversation
engine Active Listening™, predictive and prescriptive intelligence
derived from unstructured data, and a full suite of AI-powered
multimedia feedback technologies. Deep data science underlies all
aspects of the company’s CX Intelligence Cloud™, from data collection
and integration, to analysis and insight delivery.

“Gary is both one of the foremost data scientists in the world, and a
successful entrepreneur several times over,” said Robert
, software industry veteran and fellow board member.
Youngjohns also served as EVP and general manager for Hewlett Packard
Enterprise (HPE) Software, and president, Microsoft North America, among
other senior leadership positions. “Gary’s remarkable ability to unite
science and commercial opportunity is central to his appointment to our
board, and an indication of InMoment’s momentum in bringing a completely
unique perspective and value to the business and science of CX.”

“Traditional surveys aren’t always the ideal data collection method to
understand all types of human behavior,” said King. “Some practices
literally destroy the richest sources of information in the process of
trying to understand what people think. I’ve been impressed with
InMoment’s track record of creatively leveraging data science to derive
meaning from customer data. I believe the company has a unique
opportunity in a space that is just now revealing its potential. I look
forward to working with the team as they evolve from a strong leadership
position, to an even more differentiated product.”

About InMoment

is a cloud-based customer experience (CX) intelligence platform, arming
brands with compelling customer insights to drive high-value business
decisions and relationships with both customers and employees.
InMoment’s industry-leading
power a full suite of Voice
of Customer (VoC), Voice of Employee (VoE), and Employee Engagement
solutions. InMoment also provides strategic guidance, support, and
related services to more than 425 brands across 95 countries. For more
information, visit


Lisa Davis
VP Communications
801.230.9399 m

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