Nanoheal and OneSupport Announce Strategic Partnership to Deliver Automated, Premium Tech Support to Customers

OREM, Utah–(BUSINESS WIRE)–#NanohealNanoheal,
a workspace automation platform, today announced a partnership with
Texas-based online tech support provider, OneSupport,
to offer its customers online premium tech support. Developed in
partnership with OneSupport, Nanoheal enables OneSupport to provide
customers with an automated tech support experience tailored to home and
business requirements. The strategic partnership and Nanoheal’s
workspace automation platform, which includes self-help, self-healing,
and predictive components, is expected to support channel expansion
across OneSupport’s customer base, increase overall retention and reduce
support costs through premium remote repair functionality.

“We have spent several years building trust with our home and business
customers,” said Roger Martin, the vice president of tech support
operations at OneSupport. “Giving customers the ability to self-repair
their technology devices with Nanoheal’s workspace automation platform
resolves tech issues faster and more precisely, further reinforcing
trust.”

At the beginning of the month, OneSupport launched a new online presence
which offers its customers multiple feature-set packages and three
subscription plans including a one-time fix, a monthly subscription and
an annual subscription aligned with a 20 percent discount.

Adding to Martin’s enthusiasm about the new partnership, Nanoheal Vice
President of Product and Marketing Tim Kapp added, “We are confident,
after the success we’ve seen with OneSupport’s internal team, that
Nanoheal’s workspace automation platform will improve their ability to
provide quality technical support and deliver a world-class customer
experience.”

ABOUT ONESUPPORT

OneSupport provides fully integrated managed IT support solutions,
including software migration, infrastructure monitoring, Office365
migration support, cloud application migration and support, and
on-demand 24/7 virtual and on-site support services. OneSupport focuses
on keeping tech running smoothly and ahead of the curve by helping
consumers and small businesses consolidate, optimize, and maximize the
value of their technology investments.

ABOUT NANOHEAL

Based in Orem, Utah, Nanoheal’s workspace automation platform simplifies
technology ownership at work and home. The platform includes one-click
user self-help, device self-healing, and agent assisted device
monitoring and automations. Nanoheal’s ability to support a wide range
of network devices—including PC, mobile, and IoT devices—along with its
extensive suite of automations makes it unique in its market. www.nanoheal.com.

Contacts

MEDIA CONTACT:
Lee Rech
LBR Communications
for
Nanoheal
801.556.8423
lee@lbrcommunications.com
www.nanoheal.com

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