Tokyo Gas Switches to Rimini Street Support for SAP Applications

Leading energy provider in Japan maximizes ROI on key SAP system
while receiving premium-level support

LAS VEGAS–(BUSINESS WIRE)–#RiminiStreet—Rimini
Street, Inc. (Nasdaq: RMNI), a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products, today announced that
Tokyo Gas Co., Ltd., Japan’s largest provider of city gas, has switched
to Rimini Street support for its SAP BusinessObjects application. By
switching to Rimini Street support, Tokyo Gas finds it now receives a
vastly improved service model which is more comprehensive and responsive
than what they had received before; the company can also maximize its
current, stable SAP application without the need to upgrade just to stay
fully supported, for a minimum of 15 years from the time the company
transitioned to Rimini Street. Additionally, Tokyo Gas has realized
significant savings in total maintenance costs when factoring in
customized system support needs.

Seeking Better Service, Lower Costs and Increased Efficiency

Tokyo Gas has been using SAP BusinessObjects since 2005 to create
reports by extracting data from their existing system. TOKYO GAS i NET
CORP., the group that operates IT management for Tokyo Gas, had been
searching for new, IT initiatives – including a cost effective
maintenance solution. They were facing an expensive upgrade and the
renewal of User Interfaces (UI) would require extra training after the
updates were completed, adding cost and time to their internal IT team.
Therefore, when the upgrade deadline was approaching, Tokyo Gas began
exploring their enterprise software support options and ultimately
switched to Rimini Street to optimize costs and maintain and maximize
the life of their current system.

After moving to Rimini Street, the TOKYO GAS i NET CORP. team began
receiving quick and precise responses from Rimini Street for their
inquiries, allowing them to move through issues faster. Plus, Tokyo Gas
had experienced a new found efficiency, because they could continuously
leverage their current, robust system which is a familiar working
environment.

“It has been a big concern that we were about to spend too much time and
too many resources learning a new UI operation when the upgrade to the
new release of SAP BusinessObjects was required,” said a spokesperson
for the company who leads the labor group in the HR department of Tokyo
Gas. “Since switching to Rimini Street, we will be able to continuously
operate efficiently. Also, being able to run our current enterprise
software without adjusting its functionality when we introduce Windows
10 next year, will greatly help with our productivity.”

Upgraded Support Model

Tokyo Gas, as with all Rimini Street clients, was assigned a senior
level Rimini Street Primary Support Engineer (PSE), who average 15
years’ experience. Tokyo Gas also receives Rimini Street’s
industry-leading service level agreement (SLA) guaranteeing a 15-minute
response time for Priority 1 critical cases as well as access to a team
of local engineers 24/7/365 to address any support issues.

“Rimini Street provides high quality support, including a designated
support engineer, which has allowed us to operate swiftly with a smooth
transition from the first day of onboarding to today,” said another
spokesperson for the company who manages the SAP system in the corporate
support group, corporate solution department of TOKYO GAS i NET CORP.
“We have approached our Rimini Street team with some issues that we had
in the past and received a rapid, accurate response; we were also
provided information that had not been communicated to us before
regarding certain issues, and having that transparency has been
incredibly helpful. Furthermore, with Japan’s recent energy
liberalization of gas markets and energy conservation progress, which
has increased competition, the transition to digital innovation is
required and having our Rimini Street team on board is one of the
biggest advantages we have, obtaining their professional knowledge for
the long-term as we continue to evolve will be crucial for our success.”

“The energy market is continuing to transform and progress, and staying
on the forefront of new, innovative IT solutions is key to maintaining
competitive advantage,” said Yorio Wakisaka, general manager Japan,
Rimini Street. “Tokyo Gas has succeeded in taking the first step in
innovative IT management, and can continue planning for the future. By
switching to Rimini Street, Tokyo Gas has been able to unlock
significant funds, maintain the value of their current SAP system and
focus their internal resources to increase efficiency.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products. The Company has redefined
enterprise software support services since 2005 with an innovative,
award-winning program that enables licensees of IBM, Microsoft, Oracle,
Salesforce, SAP and other enterprise software vendors to save up to 90
percent on total maintenance costs. Clients can remain on their current
software release without any required upgrades for a minimum of 15
years. Over 1,700 global Fortune 500, midmarket, public sector and other
organizations from a broad range of industries currently rely on Rimini
Street as their trusted, third-party support provider. To learn more,
please visit http://www.riministreet.com
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)

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Contacts

Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com