NetEnrich Chooses IR Prognosis for Real-Time Visibility and Insight to Power Unified Communication Managed Services
December 4, 2018
Technology Services Provider Better Manages its Clients’ Multi-Vendor
Unified Communications Environments with IR Prognosis To Deliver Outcomes
DENVER–(BUSINESS WIRE)–#ITSM—IR,
the leading global provider of experience management solutions for
unified communications (UC) and contact centers, today announced that NetEnrich,
a technology enabled IT operations and infrastructure provider, has
selected IR Prognosis for UC to proactively monitor and manage their
customers’ complex multi-vendor Unified Communications environments to
optimize their service delivery operations and deliver the best user
experience possible for customers.
NetEnrich’s technology services factory provides outcome-based services
and solutions for IT Ops, Cloud, Data Centers, and Security. NetEnrich
partners with CSPs, MSPs, VARs, and distributors across the globe to
enable them to rapidly scale business and increase recurring revenues.
In terms of Unified Communications, NetEnrich manages nearly 1 million
UC users and contact center agents across Cisco, Microsoft, and Avaya
platforms.
To ensure that its UC solutions for its clients deliver the optimal
experience, NetEnrich deployed Prognosis for UC Service Provider edition
as part of its multi-tenant hosted UCaaS solution. The solution gives
organizations deep visibility into their UC environment and
infrastructure to proactively monitor overall UC solution performance,
while enabling rapid identification and resolution of quality or
capacity problems with voice and video, before they get out of control
and affect user experience broadly. Prognosis for UC, with its unique
probe-less design, fast deployment and multi-vendor compatibility, is
used by enterprises and service providers globally to manage over 17
million UC endpoints.
“Prognosis for UC is industrial strength. It’s the Ferrari of toolsets
in the UC experience management space,” said Dave Dragonetti, VP of
Global Sales at NetEnrich. “In my mind, when it comes to
enterprise-grade troubleshooting solutions for unified communications
and collaboration, Prognosis for UC is a top choice in the marketplace.”
In particular, NetEnrich is impressed with the way Prognosis can
simplify complexity, reduce cost, and drive outcomes for its customers
running multi-vendor UC environments. “Right now, we have a customer
with five different flavors of UC due to acquisitions and other
factors,” explained Dragonetti. “It’s simply not feasible for them to
have a different performance management tool for each of those flavors.
The beauty of Prognosis is that it extends across all UC platforms, so
the customer has been able to minimize their spend on unnecessary tools.
With Prognosis for UC, we can truly deliver on better, faster, and
cheaper services for our clients.”
NetEnrich is the first to know if one of its customers is experiencing a
UC issue, and with Prognosis, it can proactively resolve that problem
before the customer is even aware of it. “The more we can take
complexity out of the customer experience and resolve problems before
there is any real impact, the more we can deliver tangible value and
outcomes, while helping our customers transform their business.”
“We are thrilled that Prognosis for UC is able to provide so much value
to NetEnrich and its customers—and to do it so effectively,” said Andre
Cuenin, President Americas and Global Alliances at IR. “ Organizations
can operate and troubleshoot their entire multi-vendor UC environment
with confidence, improve UC uptime and quality, improve IT efficiency,
reduce costs, and earn users trust with the highest quality experience
with Prognosis for UC.”
About IR
IR is the corporate brand name of Integrated
Research Limited (ASX:IRI),
the leading global provider of experience management solutions for
critical IT infrastructure, payments and communications ecosystems. More
than 1000 organizations in over 60 countries—including some of the
world’s largest banks, airlines and telecommunication companies rely on
IR Prognosis to provide business critical insights and ensure
continuity-critical systems deliver high availability and performance
for millions of their customers across the globe. For further
information on IR, visit www.ir.com.
Contacts
Contacts for IR:
Kevin Ryder
IR
Tel: +61 2 9966
1066
media@ir.com
Or
Tim Poindexter
IR
Tel: +1 303-390-1438
media@ir.com