NICE inContact Recognized as a Leader By Top Tier Research Firms

NICE inContact CXone, a cloud contact center leader, powers
exceptional customer experience for organizations of all sizes

SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that multiple leading
industry analyst firms have recognized NICE inContact and NICE
inContact CXone, the world’s #1 cloud customer experience platform, as a
leader among cloud contact center platforms. CXone powers over 275,000
agents operating in over 100 countries, in small, mid-sized and large
enterprise contact centers.

A Leader in Cloud Contact Centers
NICE inContact CXone was
recognized as a leader in The
Forrester Wave™: Cloud Contact Centers, Q3 2018. CXone is top ranked
in the current offering category, received the highest score possible in
the market presence category, and achieved the highest possible scores
in 23 of 32 criteria.

The Forrester Wave™: Cloud Contact Centers, Q3 2018 identifies and
evaluates 11 of the most significant Cloud Contact Center vendors based
on a 32-point criteria including current offering, strategy, and market
presence.

#1 in Contact Centers in the Cloud
Ventana Research ranked
NICE inContact CXone in the top overall spot in its Contact
Center in the Cloud Value Index, 2018 Vendor and Product Assessment.
NICE inContact CXone achieved a top three rating in six out of seven
evaluation categories – more than any other product in the Cloud Value
Index, earning the #1 overall ranking in the Value Index. NICE inContact
ranked first outright in four of the seven categories: Usability,
Adaptability, Capability, and Validation.

Of the Ventana Research Value Index’s seven categories, five evaluate
the ability to support the breadth and depth of contact center
processes, while two consider vendor validation and total cost of
ownership/return on investment.

“We feel that our position as a leader in these reports from highly
respected analyst firms is credible, independent validation of why NICE
inContact CXone is the top cloud customer experience platform available
on the market today,” said Paul Jarman, CEO of NICE inContact. “We are
committed to helping businesses of all sizes consistently deliver the
best customer experiences possible while also reducing costs – in the
cloud. While each report has its own way of evaluating vendors and
products, combined they all add up – NICE inContact CXone is a leader in
helping contact centers deliver exceptional customer experiences.”

In The Forrester Wave^TM: Cloud Contact Centers, Q3 2018¹,
NICE inContact CXone was named a leader, positioning CXone among the
most significant cloud contact center solutions in the market. NICE
inContact CXone was ranked first overall in The Contact Center in the
Cloud Value Index, 2018 Vendor and Product Assessment from Ventana
Research². And, NICE inContact was named for the fourth
consecutive year a Leader in the Gartner
Magic Quadrant for Contact Center as a Service, North America³
report.

Customers looking to evaluate cloud customer experience platforms can
learn more here
about why the NICE inContact CXone was recognized as a leader in the
market.

¹Forrester Research, Inc. “The Forrester Wave^TM:
Cloud Contact Centers, Q3 2018,” Art Schoeller, with Daniel Hong, Sara
Sjoblom, and Peter Harrison; September 25, 2018

²Ventana Research, “The Contact Center in the Cloud Value
Index, 2018 Vendor and Product Assessment”

³Gartner, “Magic Quadrant for Contact Center as a Service,
North America,” Drew Kraus, Steve Blood, Simon Harrison, Daniel
O’Connell, 17 October 2018

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.

About NICE inContact CXone
NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and Automation &
Artificial Intelligence – providing a seamless customer and agent
experience – as part of one enterprise-grade, cloud native platform.
With its Open Cloud Foundation, CXone powers rapid innovation via open
APIs, leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice quality).

About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud
and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

Contacts

Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com

Yisca Erez +972 9 775 3798, CET, ir@nice.com,