Welch’s Leverages Rimini Street Support for its Oracle E-Business Suite and Oracle Database

Massachusetts–based maker of grape juice and jelly saves nearly $1
million in maintenance fees, invests in new applications and strategic
initiatives

LAS VEGAS–(BUSINESS WIRE)–#RiminiStreet—Rimini
Street, Inc. (Nasdaq: RMNI), a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products, today announced Welch’s,
the processing and marketing subsidiary of the National Grape
Cooperative, utilizes Rimini Street for support of its Oracle E-Business
Suite (EBS) application and Oracle database software. By switching to
Rimini Street, Welch’s avoided the time and expense of what they saw as
an unnecessary upgrade just to continue their maintenance and support
relationship with their vendor. The company is able to run its stable,
robust Oracle system for a minimum of 15 years, from the time it
transitioned to Rimini Street support, and kept the flexibility to
upgrade if and when it makes business sense for the organization. In
addition, Welch’s saved nearly one million dollars in annual maintenance
and support costs, which enabled the company to invest in new strategic
marketing initiatives and new product development. The organization has
also been able to liberate its internal IT resources, freeing up time to
create new application extensions for the business.

Reduce IT Spend, Increase Investment Initiatives for Growth

When Welch’s began reviewing its overall IT budget, their Oracle annual
support and maintenance fees – which accounted for 12 – 15% of the
organization’s total IT budget – stood out as the single largest item,
excluding salaries. The company tried to re-negotiate with the vendor to
seek fee reductions, particularly for unused modules on their current
ERP, but an upgrade to the next software release was the only
alternative.

Welch’s evaluated their upgrade options, including moving some
applications to the cloud, but the company quickly determined that such
upgrades would not reduce their costs or deliver significant business
value. Since such upgrades were not a viable option at the time, due to
the significant cost involved, and the organization needed a strategy
that would support both increased business functionality and reduced
costs, Welch’s sought alternative solutions for their enterprise
software maintenance needs and selected Rimini Street support.

By moving to Rimini Street, Welch’s was able to redeploy the cost
savings from their enterprise software support, to multiple growth areas
across the business including IT, marketing and product development. For
example, as a result of their significant savings, Welch’s IT department
was able to hire a new security analyst and roll-out new security
software. Their savings also allowed the company to invest in new
marketing initiatives and develop new products to expand the company’s
portfolio, such as Welch’s new sparkling Rosé.

Newly Improved Support and Strategic Partnership

Beyond cost savings, Welch’s found its enterprise software support
vastly improved, far beyond what they had received with the vendor.
Welch’s, as with all Rimini Street clients, was assigned a primary
support engineer (PSE) with an average of 15 years’ experience. Rimini
Street has PSE’s around the world, who provide support 24/7 365 days a
year, and a guaranteed service level agreement of 15-minute response
time for all critical cases.

“Rimini Street takes ownership of the entire support experience, when we
make a call someone is available to speak right away and works on a
problem immediately, which has been a refreshing change,” said Dave
Jackson, CIO of Welch’s. “Recently, our team was able to get a severe
issue worked on quickly and had a resolution in one hour. Also our team
is doing much less ticket and issue resolution tracking than we used to,
and today we have the confidence to take on projects, such as our
browser upgrade which we purposefully delayed when we were on vendor
support. Welch’s traditionally views its relationships with technology
vendors as partnerships, we don’t just enter into transactional
relationships. With Rimini Street we know they will be a long-term
trusted partner.”

“Welch’s, like many of our Oracle clients, determined their
mission-critical system was meeting all their business needs and didn’t
see value in upgrading at this time, and was looking to reduce costs,
increase business value and receive premium support in comparison to the
vendor-dictated roadmap they were following,” said Anthony
DeShazor, senior vice president and chief client officer, Rimini
Street. “When companies come to Rimini Street, they are not only
receiving unparalleled support, but are also able to unlock significant
funds that can be invested in more strategic initiatives as part of a
business-driven roadmap, and with Welch’s, they were able to invest
these cost savings across the organization, not just IT.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products. The Company has redefined
enterprise software support services since 2005 with an innovative,
award-winning program that enables licensees of IBM, Microsoft, Oracle,
Salesforce, SAP and other enterprise software vendors to save up to 90
percent on total maintenance costs. Clients can remain on their current
software release without any required upgrades for a minimum of 15
years. Over 1,700 global Fortune 500, midmarket, public sector and other
organizations from a broad range of industries currently rely on Rimini
Street as their trusted, third-party support provider. To learn more,
please visit http://www.riministreet.com/,
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)

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Contacts

Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com