Collective Health Has Biggest Jump Ever in Member Growth and Prepares for 2019 Expansion

By transforming the healthcare experience for companies and their
employees, Collective Health brings on new clients across wide array of
industries and maintains 100 percent client renewal rate

Set to open third office in Salt Lake City to support the operations
team as Collective Health expands its membership nationally

SAN FRANCISCO–(BUSINESS WIRE)–Collective Health today announced continued adoption of its enterprise
solution in 2018, which helps employers understand and optimize their
healthcare spend while bringing people a better healthcare experience.
In 2019, Collective Health expects to continue to substantially grow
membership across a diverse range of industries, while maintaining the
health insurance industry’s highest Net Promoter Score (NPS) of 70+ for
its member experience.

To support its growth and sustained momentum, the company will open a
dedicated operations hub in Salt Lake City with a new and experienced
leader, Scott Murray, who will join the team as Senior Vice President of
Operations.

“When we set out five years ago, we had a hypothesis that by applying
the latest enterprise software technology and user experience design, we
could empower American employers to take the reins of their $1.2
trillion in annual healthcare spend,” said Ali Diab, Co-founder and CEO
of Collective Health. “Five years on, self-insured employers are using
Collective Health at an accelerating and national scale to take control
of their healthcare investments. Employers recognize the power and value
that our modern technology platform and large-scale data science
capabilities provide, including the flexibility and transparency they
need to deliver an unmatched health benefits experience to their people,
while making their employee healthcare budgets go as far as they
possibly can.”

National employer health
benefits costs rise by 6 percent annually, but Collective Health’s
platform approach, combined with its industry-leading member service,
has proven to help employers better manage and reduce healthcare costs.
In a cost
report released earlier this year, Collective Health examined
medical trend across clients who had been on the platform for at least
two years, and revealed a -0.3 percent trend, effectively decreasing
their year-over-year costs.

Additionally, the company continued to expand its partner ecosystem in
order to help clients maximize the latest health offerings. Collective
Health now has over 140 health partnerships and successfully enabled
more than 600 integrations in conjunction with its customers. By
centralizing data feeds across its platform, Collective Health allows
clients to save time and costs while harnessing the latest innovations
to address common health issues like behavioral health, maternity and
fertility, and more.

“By building our technology from the ground up, Collective Health is
able to simplify complex healthcare experiences and burdensome
administration,” said Dr. Rajaie Batniji, Co-founder and Chief Health
Officer of Collective Health. “The Collective Health platform brings
clarity and streamlines benefits so members can intuitively navigate the
healthcare system and take advantage of the programs being offered by
employers. The proof points we demonstrated across experience,
engagement, and cost management are leading to increased interest and
adoption from companies of all sizes, and across all industries.”

Collective Health saw wide adoption and has over 45 clients, including
Activision Blizzard, Pinterest, Uber, and The Ensign Group, among
others. These clients represent an increasingly diverse set of
industries ranging from entertainment, gaming, and publishing to retail,
ecommerce, and transportation. In 2018, Collective Health had a 100
percent renewal rate for eligible clients and grew its enterprise client
base by more than 50 percent.

“As a company that prioritizes building positive experiences for
Pinners, we bring that same dedication to creating a safe and supportive
environment for employees through inclusive benefits,” said Alice
Vichaita, Head of Global Benefits with Pinterest. “We believe supporting
people to be their whole self ultimately leads to happier, more
productive employees. Collective Health provides a truly exceptional
product and service that align with our values, empowering people to
make smarter choices when it comes to their own healthcare.”

To continue providing exceptional service and support the rapidly
increasing client and member base, Collective Health is adding to its
already expanding workforce, which surpassed 500 people this year. In
addition to its headquarters in San Francisco and its engineering hub in
Chicago, in early 2019 the company will open a Salt Lake City office.
The new location will support the expansion of the company’s geographic
footprint, creating an operational hub which is expected to bring
hundreds of jobs.

In January, Collective Health is bringing on operations and customer
service veteran, Scott Murray, as Senior Vice President of Operations to
help the team scale quickly, while maintaining trust with members.
Previously Scott spent over 15 years at eBay where as Vice President of
Customer Service Product & Technology Solutions he oversaw eBay’s
customer service technology platform that enabled ~350 Million customer
interactions annually. He also played a key role in the company’s
expansion in Utah where he co-led the transformation of eBay’s global
customer service, with a focus on improving the customer experience
while reducing costs.

“Customers want and deserve a better healthcare experience – Collective
Health is leading the way to make this a reality,” said Scott Murray.
“The company has experienced exponential growth while protecting and
increasing the trust of its members. I’m thrilled to be a part of the
industry transformation Collective Health is driving.”

About Collective Health

Collective Health is powering the Employer-Driven Healthcare Economy
with the first Workforce Health Management System––giving employers a
platform to simultaneously manage their healthcare investment and take
better care of their people. With more than 200,000 members and 45
enterprise clients, Collective Health is reinventing the healthcare
experience for self-funded employers and their employees across the U.S.
Founded in October 2013 and headquartered in San Francisco, Collective
Health is backed by NEA, Founders Fund, GV, Sun Life, and other leading
investors. For more information, visit https://www.collectivehealth.com.

Contacts

Collective Health
Laura Newell
press@collectivehealth.com