NICE inContact CXone Selected for 2300 Seat Cloud Transformation

Global research and technology innovator selects CXone to unify
systems, gain agility and transform customer experience while driving
down costs

SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that a global research and technology company that serves
customers in more than 130 countries is moving 2300 agents to NICE
inContact CXone – the world’s #1 cloud customer experience platform
– after an exhaustive review of cloud options.

The technology innovator, with five divisions spread across more than 20
locations, selected NICE inContact CXone to replace on-premises
technology. With CXone advanced application capabilities, the company
aims to unify systems, gain agility, and transform customer experience
while driving down costs.

The company was looking to replace its outdated and inflexible
on-premises Automatic Call Distribution (ACD) technology with a more
nimble cloud contact center solution. A successful pilot showed how
quickly agents could be migrated and productive with CXone, and how the
open cloud architecture simplified convoluted workflows. Working with
NICE inContact established confidence in CXone and its ability to unify
disparate systems – including multiple CRM (customer relationship
management) instances – in order to increase productivity and deliver
true omnichannel customer experiences, all while driving down costs.

“We’re pleased CXone was chosen by this innovative research and
technology company for this large scale, comprehensive deployment,” said
Paul Jarman, CEO NICE inContact. “This win demonstrates our expertise in
meeting complex needs across multiple locations with an agile, unified
solution.”

Jarman continued, “Today’s highly competitive customer experience
economy calls for brands in all industries to elevate their game. We’re
seeing accelerated adoption of NICE inContact CXone by organizations of
all sizes that are transforming to the cloud. Enterprises are primed to
benefit from CXone cloud customer experience platform that powers
immersive and engaging customer experiences that drive down costs while
building loyalty, advocacy and wallet share.”

Large, global contact centers are increasingly turning to NICE inContact
CXone to transform customer experiences based on its proven scalability,
reliability, security and functionality. CXone is an extensible,
elastic, and open cloud platform that provides flexibility, enables
integration with any CRM, ERP (enterprise resource planning) or custom
application, and supports rapid and ongoing innovation to differentiate
service offerings. Customers who select NICE inContact CXone are looking
for a robust contact center solution to help them win in the experience
economy by delivering exceptional customer and agent experiences that
attract and retain customers and grow revenue. CXone is an integrated
and open cloud customer experience platform which enables customer
service agents to respond faster and act smarter, delivering a smooth
omnichannel customer experience. Only CXone unifies best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation and
Artificial Intelligence—all on an Open Cloud Foundation.

About NICE inContact CXone
NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and Automation &
Artificial Intelligence – providing a seamless customer and agent
experience – as part of one enterprise-grade, cloud native platform.
With its Open Cloud Foundation, CXone powers rapid innovation via open
APIs, leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice quality).

About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud
and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

Contacts

Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca
Erez +972 9 775 3798, CET, ir@nice.com