Solutionreach Launches SR Spotlight to Improve Practice Efficiency and Patient Experience

New Product Instantly Identifies Inbound Callers and Their Details
from Practice Management System

LEHI, Utah–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/Healthcare?src=hash” target=”_blank”gt;#Healthcarelt;/agt;–Solutionreach,
the leader in patient relationship management (PRM) solutions, announced
today the availability of SR Spotlight to help practices be more
efficient, increase revenue, and provide a better patient experience.

“One of the biggest challenges all healthcare practices deal with is the
amount of time staff spend on the phone,” says Jim Higgins, Founder and
CEO. “SR Spotlight reduces phone time by identifying callers and serving
up all their details, including things like outstanding balance and
recare appointments that are due. The practice can cover everything in
one call.”

SR Spotlight seamlessly integrates with a practice’s VoIP phone system
and practice management system to identify inbound callers. SR Spotlight
will appear in a pop-up window triggered by the inbound call. The first
thing the practice will know is if the person calling is an existing
patient or an unknown caller, allowing them to prepare for those two
different types of phone calls.

For existing patients, the pop up shows important information for every
member of the family:

• Next appointment date
• Recall due date
• Potential balance
• Insurance on file
• Missing contact information
• Upcoming birthdays
• Prescribed but unscheduled procedure

Staff won’t need to look anything up, making the call faster and more
efficient and ensuring the practice doesn’t miss an opportunity to
collect a balance or schedule an overdue appointment. It also means that
they can greet the patient by name, creating a more personalized
experience and boosting patient retention.

“I love it,” says Kellie Rosado, Office Manager for Dr. Jerry F. Maymi &
Associates. “It’s helpful to see phone numbers of new patients and the
name of current patients when I am attending to multiple patients. It’s
also very helpful to have the call log so I can contact patients who do
not leave messages after hours.”

To learn more about Solutionreach, visit www.solutionreach.com/spotlight.

About Solutionreach

Solutionreach is 100 percent focused on providing the technology, and
the expertise on how to effectively use it, to deliver better care and
build a more profitable practice. We show practices how to improve
patient experience and connect with patients in the way they want to
connect. The result? More patients schedule more appointments and
actually show up for them. More patients leave glowing reviews of their
providers for others to see, and then they book appointments. And all
patients get regular communications that keep them connected to the
practice and coming back. To learn more, schedule a consultation now at www.solutionreach.com.

Contacts

Natalie Joslin
MERGE Atlanta for Solutionreach
678-585-1206
Njoslin@mergeworld.com