Prominent Trade Consulting Firm in South Korea Switches to Rimini Street Support for Its Oracle Database

EC21 avoids unnecessary upgrades, improves platform stability, and
frees up internal resources for more strategic work within the business

LAS VEGAS–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/EC21?src=hash” target=”_blank”gt;#EC21lt;/agt;–Rimini
Street, Inc. (Nasdaq: RMNI), a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products, today announced that
EC21, a leading export marketing and trade consulting firm in Korea, has
switched to Rimini Street support for its Oracle Database software. By
switching to Rimini Street, EC21 is able to dramatically reduce the
total cost of maintenance of its Oracle Database by approximately 75
percent, and improved productivity within its IT department as resources
can be reallocated to more strategic projects across the organization.
EC21 can also maintain its robust, stable database platform for a
minimum of 15 years from the time the company moved to Rimini Street,
avoiding any unnecessary upgrades just to retain full support from the
vendor.

Mandate to Lower Support Costs and Maximize System Utilization

Established in 2000, EC21 provides professional consulting services for
trade, connecting buyers from nearly 30 countries to local Korean SMEs
who want to export their items and services. After 18 years in
operation, EC21 has amassed a very large database with more than 2.3
million client contacts, seven million products, and 2.5 million
international buyers. The company has been using Oracle Database since
its inception to house and manage this critical data, but began to seek
ways to reduce the steep annual maintenance and support costs. The
company also wanted support in maximizing the utilization of their
system to ensure that they were getting the most out of its performance.
While EC21 did consider migrating to another database, this turned out
to be a larger project than anticipated in terms of the cost to migrate
and the disruption to their business. The company reviewed third-party
support options instead, and ultimately chose Rimini Street. This
provided them with the best of both worlds – the ability to remain on
their robust, stable database software, while at the same time
drastically reduce the cost to maintain the system.

“We use Oracle Database as our core system for managing critically
important data. However, the cost of maintaining this platform with
Oracle was quite steep. Compared with the money we were spending, the
service we received in return was very limited, the ROI was extremely
low, and there appeared to be few options available from the vendor,”
said Hak-joon Lee, senior research associate, New Commerce Team, New
Business Division, EC21. “As a result, we selected Rimini Street’s
comprehensive support for our existing software release and to avoid
unnecessary upgrades for at least 15 years. Rimini Street provides us
huge value and an outstanding solution which we can trust.”

Unparalleled Maintenance and a Primary Support Engineer

As with all Rimini Street clients, a senior PSE (Primary Support
Engineer) with more than 15 years of experience on average, was assigned
to support EC21’s Oracle Database platform, and as a result, the company
experiences a much higher quality, ultra-responsive support in
comparison to the call center model provided by the vendor. Rimini
Street’s PSEs, and the technical team behind them, provide support for
all issues, including support for all customizations, and ensure a
service level agreement of responding within 15 minutes for all P1
critical issues.

“Although our IT support costs took up a huge portion of our overall
budget, we were cautious about transitioning to another support provider
as we worried about maintaining system stability and possible business
disruption,” continued Lee. “However, as numerous organizations across
the world already leverage Rimini Street support, its proven support
model, and the fact that our PSE responds directly to our inquiries,
this all added up to a sound solution for our business. Switching to
Rimini Street has reduced a lot of work stress, and I feel confident
that we are working with the best third-party support provider in the
world.”

“EC21 has discovered what all Rimini Street clients experience – a
premium level of support, unlike what they previously experienced with
the original software vendor, and a proven means for liberating
substantial funds to invest into other areas of the business,” said
Kevin Kim, country manager, Korea, Rimini Street. “In addition, by
making the switch to Rimini Street, CIOs can take back the control of
their ERP roadmap and instead plan their business-driven IT roadmap
which more closely aligns with their organization’s overall objectives.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, and the leading third-party support
provider for Oracle and SAP software products. The Company has redefined
enterprise software support services since 2005 with an innovative,
award-winning program that enables licensees of IBM, Microsoft, Oracle,
Salesforce, SAP and other enterprise software vendors to save up to 90
percent on total maintenance costs. Clients can remain on their current
software release without any required upgrades for a minimum of 15
years. Over 1,700 global Fortune 500, midmarket, public sector and other
organizations from a broad range of industries currently rely on Rimini
Street as their trusted, third-party support provider. To learn more,
please visit http://www.riministreet.com/,
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)

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Contacts

Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com