Employers Holdings, Inc. Launches Two Major Initiatives to Capture Opportunity in a Changing Industry
January 23, 2019
RENO, Nev.–(BUSINESS WIRE)–Employers Holdings, Inc. (“EHI” or the “Company”) (NYSE:EIG), a Nevada
based company whose subsidiaries are specialty providers of workers’
compensation insurance focused on small businesses, announced today two
major initiatives designed to help transform the way small businesses
and insurance agents utilize digital capabilities to improve their
customer experience and propel their businesses.
Unprecedented Investment in Agent Efficiency and Competitiveness
During 2019, EMPLOYERS will make an unprecedented level of investments
in new technology, data analytics, and process improvement capabilities
focused on improving the agent experience and enhancing agent
efficiency. Developed as a result of in depth quantitative research and
following 90 agency council meetings with over 350 agency partners
across the US, these enhancements will include:
-
An improved EACCESS® agency portal and Quote/Bind/Issue
experience -
The ability for agents to more quickly receive most endorsements
on-line - Significantly improved billing features
- More streamlined Premium Audit options and capabilities
-
An Agency Analytics Dashboard that will provide agents exceptional
insights into their books of business leading to an enhanced
experience for their clients
“We are committed to helping agents grow in an evolving industry,” said
Douglas D. Dirks, President and Chief Executive Officer of Employers
Holdings, Inc. “Our view is that agents will remain relevant and
significant in helping businesses place workers’ compensation insurance,
and our goal is to provide them the tools and support to make them
essential and more profitable.”
The company also noted that the agent support initiatives announced
today were the first in what will be a multi-year effort to help agents
grow and prosper.
Introducing Cerity a digital, direct-to-customer company
To address the rapid growth in micro-businesses and that niche of
customers who feel more comfortable using a digital solution, EHI is
launching Cerity, a subsidiary separate from its other insurance
businesses that will offer digital, direct-to-customer workers’
compensation insurance policies. Cerity will be based in the technology
hub of Austin, Texas, and will begin writing in Illinois focusing on a
limited number of classes where small and micro-businesses demonstrably
prefer an online experience.
“The profusion of micro-businesses enabled by the growth of the Internet
and e-commerce has helped to create a class of customer that is either
less profitable or unprofitable for agents to handle,” said Dirks. “In
starting Cerity, and separating it from our traditional business, the
company is able to focus on a niche customer who prefers to purchase and
manage their workers’ compensation policy online.”
About Employers Holdings, Inc.
Employers Holdings, Inc. (NYSE:EIG) is a holding company with
subsidiaries that are specialty providers of workers’ compensation
insurance and services focused on select small businesses engaged in
low-to-medium hazard industries. The company, through its subsidiaries,
operates in 44 states and the District of Columbia. Insurance is offered
by Employers Insurance Company of Nevada, Employers Compensation
Insurance Company, Employers Preferred Insurance Company, and Employers
Assurance Company, all rated A- (Excellent) by A.M. Best Company.
Additional information can be found at: www.employers.com.
Copyright © 2019 EMPLOYERS. All rights reserved.
EMPLOYERS® and America’s small business insurance specialist® are
registered trademarks of Employers Insurance Company of Nevada.
Insurance is offered through Employers Compensation Insurance Company,
Employers Insurance Company of Nevada, Employers Preferred Insurance
Company, Employers Assurance Company. Not all insurers do business in
all jurisdictions.
Contacts
Employers Holdings, Inc.
Media
Ty Vukelich, 775-327-2677
tvukelich@employers.com
or
Analysts
Mike
Paquette, 775-327-2562
mwoodard@employers.com