NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
January 24, 2019
Customers give CXone cloud customer experience platform the highest
average product satisfaction rating, and award perfect scores in overall
vendor satisfaction and ease of doing business
SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone – the world’s #1 cloud customer
experience platform – received the highest average product satisfaction
rating from its customers as well as the highest rating for overall
vendor satisfaction, according to a new report by contact center,
back-office and real-time analytics research and consulting firm DMG
Consulting LLC.
DMG
Consulting’s 2018-2019 Cloud-Based Contact Center Infrastructure Product
and Market Report presents product as well as vendor satisfaction
ratings, each broken down into several categories, as collected from
cloud contact center users.
NICE inContact CXone received the highest average product satisfaction
rating of all companies represented in the DMG report. Among the
top-ranked aspects of CXone are its administrator interface and user
experience, recording features, business intelligence capabilities,
compliance features, and ease of integration with third-party
applications.
NICE inContact received top scores in eight of 13 total vendor
categories – more than any other vendor evaluated – including perfect
scores for overall vendor satisfaction and ease of doing business.
Additional top-ranked attributes of NICE inContact were vendor
communication, current product, training, system upgrades, innovation,
and product pricing.
“Enterprises worldwide increasingly recognize that cloud-based solutions
provide benefits that on-premise applications lack, and organizational
concerns regarding privacy and security in the cloud have eased over
time. At the culmination of our annual research on the CBCCI market, DMG
is impressed and excited about the enhancements and changes to these
solutions, and the future of this sector,” said Donna Fluss, President
of DMG Consulting.
“It’s especially meaningful for NICE inContact CXone to receive this
recognition in the 2018-2019 DMG Consulting report because it comes from
customers,” said Paul Jarman, NICE inContact CEO. “CXone meets the needs
of organizations of all sizes across the globe, powering agents to
engage easily with customers across multiple channels with a unified
solution, NICE inContact is dedicated to delivering innovative and cost
efficient technology to help companies achieve their business goals
while consistently delivering exceptional customer experiences.”
NICE inContact CXone is the leading cloud customer experience platform.
Only CXone unifies Omnichannel Routing, Analytics, Workforce
Optimization, and Automation & Artificial Intelligence – providing a
seamless customer and agent experience – as part of one
enterprise-grade, cloud native platform. With its Open Cloud Foundation,
CXone powers rapid innovation via open APIs, leading scalability and
reliability (guaranteed 99.99 percent uptime), and carrier-grade
connectivity (guaranteed voice quality). NICE inContact is the first and
only cloud contact center solution to receive Authorization to Operate
(ATO) for FedRAMP. Obtaining authorization to operate is an extremely
rigorous process and reflects that NICE inContact offers one of the most
secure environments available to contact centers.
To learn more about the DMG report click here.
About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud
and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
Contacts
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com,
Yisca
Erez +972 9 775 3798, CET, ir@nice.com,