Dynatrace Adds Session Replay to Its Digital Experience Management Offering

Company addresses C-Suite user experience concerns with movie-like
session playback and AI-powered insights built for modern cloud
applications

LAS VEGAS–(BUSINESS WIRE)–Software Intelligence company Dynatrace,
today announced Session
Replay, which allows organizations to play back unique web or mobile
sessions in a “movie-like” experience, providing an end-to-end record of
the customer journey from the user’s perspective. Session Replay joins
Dynatrace’s Real User and Synthetic Monitoring capabilities to extend
the company’s all-in-one digital experience management offering.

With the Session Replay enhanced digital experience management offering,
organizations can significantly improve service quality and increase
overall customer and brand satisfaction through AI-powered insights into
user experience across all devices and digital channels.

“We are always focused on the guest experience at Royal Caribbean
International, and as we move workloads to the cloud, the smooth
operation of the digital channels is increasingly important,” said
Carlos Gutierrez-Menoyo, Manager of eCommerce BizDevOps & Support, Royal
Caribbean International^®. “Historically, the challenge
has been pulling together data from multiple tools and back-end
monitoring systems in real time, even more so when shifting further to
the cloud. Dynatrace^® has developed an all-in-one solution
where it’s all streamlined, meaning we can concentrate on optimizing the
digital experience for our visitors as they find their ultimate
vacation.”

Dynatrace’s digital experience management offering is purpose-built for
modern cloud and single page applications; overcoming the limitations of
traditional network-based approaches and other point solutions, which
are unable to provide integrated visibility into modern environments.
Now with Session Replay, IT and digital business teams benefit from a
solution that is:

• High fidelity – Session Replay lets organizations visualize
  their user journeys in 4K by showing exactly what people see in a
  movie-like experience, and then indexing user sessions for easy search
  and analysis.
• Easy and automatic – The new Session Replay capability features
  fully automatic deployment and continuous auto-discovery, making it
  easy to implement and manage even in highly dynamic environments,
  compared to point solutions requiring manual instrumentation and
  configuration.
• All-in-one – The new Session Replay capability is an integral
  part of Dynatrace’s Digital Experience Management solution alongside
  Real User Monitoring and Synthetic Monitoring, and leverages the
  Dynatrace^® AI engine to automatically understand where
  problems are and who is affected.
• End-to-end – Issues seen with Session Replay can be tracked
  through the entire cloud stack to the precise root cause, even down to
  a specific line of problematic code, in a particular DevOps release.

“The addition of Session Replay marks an important milestone in our
mission to transform the way organizations monitor, track and enhance
their digital user experiences by enabling organizations to see what
users are experiencing first-hand. As part of our DEM and advanced AI
capabilities, Session Replay makes it easier to see a user journey, so
teams can identify where poor experiences are occurring, and implement
improvements to optimize,” said Steve Tack, SVP of Product Management at
Dynatrace.

Dynatrace^® Session Replay is currently available via an Early
Adopters Program, with general availability to follow. For further
information, to watch an introductory video, or sign-up to the Early
Adopters Program, visit: https://www.dynatrace.com/capabilities/session-replay/

About Dynatrace

Dynatrace provides software intelligence to simplify enterprise cloud
complexity and accelerate digital transformation. With AI and complete
automation, our all-in-one platform provides answers, not just data,
about the performance of applications, the underlying infrastructure and
the experience of all users. That’s why many of the world’s largest
enterprises, including 72 of the Fortune 100, trust Dynatrace^®
to modernize and automate enterprise cloud operations, release better
software faster, and deliver unrivalled digital experiences.

Curious to see how you can simply your enterprise cloud? Let us show
you. Visit our trial
page for a free 15-day Dynatrace trial.

To learn more about how Dynatrace® can help your business, visit https://www.dynatrace.com,
visit our blog
and follow us on Twitter @dynatrace.

Contacts

Hailey Melamut
March Communications
dynatrace@marchcomms.com
+1
617.960.9856

Tristan Webb
Spark Communications
dynatrace@sparkcomms.co.uk
+44
207.436.0420