RRD Wins 2019 Xplor Application of the Year Award
February 21, 2019
Company recognized for creating unique customer communications
management platform that integrates real-time and batch capabilities for
streamlined omnichannel delivery
CHICAGO–(BUSINESS WIRE)–lt;a href=”https://twitter.com/search?q=%24rrd&src=ctag” target=”_blank”gt;$rrdlt;/agt; lt;a href=”https://twitter.com/hashtag/rrd?src=hash” target=”_blank”gt;#rrdlt;/agt;–R.R.
Donnelley & Sons Company (RRD) (NYSE:RRD), a leading global
provider of multichannel solutions for marketing and business
communications, today announced that it has received the 2019 Xplor
Application of the Year Award from Xplor International. The award will
be presented at the XPLOR19 customer communications management and
digital document conference on April 23 in Las Vegas. RRD was recognized
for the creation of a proprietary Hosted Customer Communications
Management (HCCM) On-Demand Service that provides real-time message
composition and omnichannel delivery through a single portal.
“Across RRD, we are leveraging emerging technologies to create new
capabilities for our clients that solve their business challenges and
advance their communications capabilities,” said Ken O’Brien, Executive
Vice President and Chief Information Officer, RRD. “Recognizing that
many of our clients are challenged with siloed composition and delivery
solutions within their organizations, we set out to create a single
communications management platform that would integrate numerous data
feeds to provide a streamlined communications workflow. The result is
our HCCM On-Demand Service, which delivers a leading, on-demand
communications management experience for our clients.”
Specifically, RRD’s HCCM On-Demand Service leverages leading technology
to provide clients with complete workflow visibility, centralized
end-to-end operational controls, and data analytics across all channels.
The platform enables clients to reduce the number of systems they use to
manage their business communications and makes it easier to implement
business rules and standardized templates for communications.
“We are focused on making it as simple as possible for our clients to
connect with their customers through consistent and streamlined business
communications,” said Tim Reedy, President, RRD Business Communications
Solutions. “Through our leading business communications solutions, we
continue to help our clients differentiate themselves across competitive
industries by simplifying their communications workflow and optimizing
their communications across all channels — from print and email to voice
and cloud — to reach their customers.”
To learn more about RRD’s business communications offerings, including
Hosted Content Communications Management, visit the RRD
Business Communications Solutions website.
About RRD
RRD is a leading global provider of multichannel business communications
services and marketing solutions. With more than 50,000 customers and
43,000 employees across 34 countries, RRD offers the industry’s most
comprehensive offering of solutions designed to help companies — from
Main Street to Wall Street — optimize customer engagement and streamline
business operations across the complete customer journey. RRD offers a
comprehensive portfolio of capabilities, experience and scale that
enables organizations around the world to create, manage, deliver, and
optimize their marketing and business communications strategies.
For more information about RRD, please visit www.rrd.com.
Contacts
Affect for RRD
Mark LoCastro
212-398-9680
mlocastro@affect.com