Happy Returns Launches Self-Service Return Solution to Eliminate the Pain of Buy-Online-Return-In-Store for Omni-Channel Retailers and Their Customers
Company brings years of experience in online returns to omni-channel
retailers with self-service return kiosks to improve the return
experience for shoppers and reduce labor costs for stores.
LAS VEGAS–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/happyreturns?src=hash” target=”_blank”gt;#happyreturnslt;/agt;–Happy
Returns, a leading provider of return
and logistics solutions for retailers, today announced the availability
of a self-service return solution for omni-channel retailers. The
solution includes a return kiosk branded for the retailer and powered by
Happy Returns’ industry-leading returns software and reverse logistics.
The service is available on its own or in combination with other
elements of Happy Returns’ Full
Stack Returns solution, such as a fully-branded online and exchange
service and reverse logistics for processing and disposition.
For retailers, the self-service return kiosk provides a simple, easy way
for customers to return online purchases in stores, without having to
wait in the checkout line and create delays for themselves and other
customers. By using the kiosks, retailers can reduce the burden on store
sales associates of processing and potentially shipping or routing
returned inventory.
“Our experience working at HauteLook/Nordstrom Rack and working with
dozens of other retailers at Happy Returns informed our approach to
managing the growing volume of online returns in physical stores,” said
Happy Returns co-founder and CEO, David Sobie. “The new self-service
return kiosk incorporates all we have learned about delivering a return
experience that’s delightful for customers and more efficient and
cost-effective for retailers.”
Completing returns with the kiosk is simple. Customers access an
easy-to-use return flow via an integrated tablet on the kiosk to
securely look up orders, select items, and choose to return or exchange
each item. Customers are then prompted to place their items in the kiosk
through a tamper-proof door. Typical returns take less than 60 seconds
per item and refunds and exchanges are initiated in real time.
Retailers can immediately add items back to store stock or choose to
utilize Happy Returns’ reverse logistics services. Happy Returns will
then manage the inspection, processing and disposition of returned items
at local Return Hubs, eliminating this burden from retailer.
Happy Returns is providing demonstrations of the self-service return
kiosk to select retailers and media during the Shoptalk conference in
Las Vegas, NV. To request a demonstration, please email retailers@happyreturns.com
About Happy Returns:
Happy Returns provides comprehensive return solutions for the world’s
leading online and omni-channel retailers and their customers. With
Happy Returns’ Full Stack Returns, retailers offer customers a
best-in-class branded online return and exchange flow as well as the
maximum flexibility for returning purchases. Shoppers enjoy multiple
ways to return: in-person via Happy Returns’ nationwide network of 300
Return Bar locations, through the retailers’ own stores, or by carrier.
Happy Returns provides aggregated shipping and logistics across all
channels with optimized disposition to destinations of the retailers’
choice; all with comprehensive reporting and analytics. The result is a
world class experience for customers (NPS® of 95) with
maximum value for retailers.
Happy Returns’ co-founders met at HauteLook/NordstromRack.com, where
they led the creation and launch of the highly successful Return-to-Rack
program, in which HauteLook and NordstromRack.com shoppers return online
purchases to Nordstrom Rack physical stores. Happy Returns is based in
Santa Monica, California and its investors include USVP, Upfront
Ventures, and Lowercase Capital. For more information, visit www.happyreturns.com
or email info@happyreturns.com.
Contacts
Happy Returns
Jamie Diamond
(541) 441-4444
press@happyreturns.com
