NICE inContact CXone Wins Customer Experience Innovation Award

CXone honored by CUSTOMER Magazine as a best-in-class solution that
improves customer relationships

SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE
inContact CXone
, the world’s #1 cloud customer experience platform,
has been named by TMC as a 2018 Customer Experience Innovation Award
winner. The Customer Experience Innovation Award, presented by TMC’s
CUSTOMER 
magazine
, recognizes best-in-class
companies setting the standard in delivering exceptional customer
experiences through all channels.

Customers today place a high premium on seamless, engaging experiences
with brands. The challenge for organizations operating in the experience
economy is to deliver these experiences consistently across a growing
number of channels. CXone, a unified cloud customer experience platform,
supports businesses of all sizes as they look to move to the cloud via
proven, enterprise class software. Through best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation, CXone creates exceptional
experiences for customers and agents alike.

“Success in the experience economy hinges on a brand’s ability to build
powerful, exceptional customer experiences and then replicate those
experiences consistently across any and every channel – digital and
voice,” said Paul Jarman, CEO of NICE inContact. “As a complete and
unified solution, NICE inContact CXone powers engaging connections
between agents and customers, regardless of channel. CUSTOMER Magazine’s
recognition of CXone demonstrates the value of a truly holistic approach
to customer experience.”

The 2018 Customer Experience Innovation Award follows several
prestigious recognitions for CXone, including the 2019
BIG Innovation Award
and multiple
leading industry analyst firms
 recognizing CXone and NICE inContact.

“Congratulations to NICE inContact for receiving a 2018 Customer
Experience Innovation Award. NICE inContact CXone has been selected for
enhancing the customer experience and improving business relationships,”
said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this
achievement.”

About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud
and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

Contacts

Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca
Erez +972 9 775 3798, CET, ir@nice.com

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