ServiceSource to Power Cloud Services Growth Initiatives Through Client Relationship Expansion

Multiple Sales and Partner Support Agreements Signed with Client in
Response to ServiceSource’s Demonstrated Ability to Drive Consumption

DENVER–(BUSINESS WIRE)–lt;a href="https://twitter.com/search?q=%24SREV&src=ctag" target="_blank"gt;$SREVlt;/agt;–ServiceSource
(NASDAQ: SREV), the digital customer journey experience company,
announced today that it has extended and expanded its relationship with
one of the world’s premier cloud service providers to drive key sales
and partner growth initiatives.

ServiceSource has supported the client with renewals and customer
success solutions for the past seven years. After an initial expansion
into the cloud services program last year demonstrated strong results,
the client is rapidly scaling and adding ServiceSource’s sales
development and partner support to new cloud programs under multiple new
agreements. Once fully activated, these new agreements are expected to
generate in excess of $10 million of annualized revenue.

Through this latest step, ServiceSource is able to further engage as a
strategic partner in a move designed to speed adoption of services in
the hyper-competitive cloud market, where rapid customer acquisition is
critical in the race to gain market share.

“ServiceSource helps high-growth companies rapidly and efficiently scale
their global go-to-market activities, giving our clients more
opportunity to find and close new business in the midst of an
increasingly competitive and dynamic market environment,” said Gary B.
Moore, chairman and chief executive officer of ServiceSource. “We are
proud to have earned the trust of this client over the course of our
long relationship and are very excited for the value we anticipate
driving for them through these new agreements.”

Through its relationships with progressive service providers,
ServiceSource continues to build an elite set of experiences, best
practices and expertise in business-to-business sales and partner
strategy for the cloud industry, which is projected
to grow
from $210 billion this year to $370 billion by 2022
according to industry research firm, IDC.

With channel partnerships proving to be an essential component of the
client’s ability to extend cloud services to the business market,
ServiceSource will deploy an integrated approach designed to ensure
global channel partner success, including partner enablement,
onboarding, effectiveness and satisfaction. ServiceSource will also
manage sales development, taking responsibility for the entire lead
qualification process.

Leveraging ServiceSource’s delivery centers in Nashville, Dublin,
Singapore and Japan, the client will be able to proactively engage and
support partners and cloud end-users in their preferred language,
including English, Portuguese, French, German, Japanese, Korean, Chinese
and Spanish.

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) brings the world’s
greatest brands closer to their customers through digitally-enabled
solutions and data-driven insights that personalize and power the
“moments that matter.” Backed by 20 years of experience, an
industry-leading technology platform, a robust global footprint and a
powerful suite of solutions that enhance every touchpoint along the
Customer Journey Experience (CJX), we deliver impactful revenue growth
for global market leaders. Operating out of eight countries with more
than 3,000 sales delivery professionals speaking 45 languages,
ServiceSource drives billions of dollars in client value annually. To
learn more about how we help our clients more effectively find, convert,
nurture, grow and retain their customers, visit www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including
statements regarding our ability to expand our relationships with our
clients, generate revenue on behalf of our clients, speed adoption of
our clients’ services, help our clients rapidly and efficiently scale
their global go-to-market activities, enable our clients to find and
close new business, drive value for our clients, and enable global
channel partner success. These forward-looking statements are based on
our current assumptions and beliefs, and involve risks and uncertainties
that could cause our results to differ materially from our
forward-looking statements. Those risks and uncertainties include that
we may be unable to attract and retain the highly skilled employees we
need to support our planned growth; changes in market conditions that
impact our ability to sell our solutions and/or generate service revenue
on our clients’ behalf; general political, economic and market
conditions and events; and other risks and uncertainties described more
fully in our periodic reports and registration statements filed with the
Securities and Exchange Commission, which can be obtained online at the
Commission’s website at https://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.

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Trademarks

ServiceSource®, and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.

Contacts

Media Contact for ServiceSource
Nick Herff
nherff@servicesource.com
815-861-8864

Investor
Relations Contact for ServiceSource

Chad Lyne
clyne@servicesource.com
720-889-8784

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