Tokyo Energy & Systems Switches to Rimini Street for SAP Application Support

Leading power plant construction company in Japan utilizes extra
funds to accelerate digital innovation

LAS VEGAS–(BUSINESS WIRE)–lt;a href="https://twitter.com/hashtag/RMNI?src=hash" target="_blank"gt;#RMNIlt;/agt;–Rimini
Street, Inc.
(Nasdaq: RMNI), a global provider of enterprise
software products and services, the leading third-party support provider
for Oracle and SAP software products and a Salesforce partner, today
announced that Tokyo Energy & Systems Inc., a leading construction
company in Japan that installs and maintains equipment for power plants
and substations, has switched to Rimini Street for support of its SAP
application. By switching to Rimini Street, Tokyo Energy & Systems
immediately realized savings of 50 percent in annual support fees, plus
saved time, cost and resources previously used for their ERP operations,
and has utilized these cost savings to improve their mail system,
groupware and security system. Tokyo Energy & Systems is also planning
to apply the savings toward the implementation of IoT devices that
collect environmental data and maintenance needs from the company’s
electrical facilities.


ERP Cost Analysis Leads to Operational Efficiency

Tokyo Energy & Systems has deployed nearly 1,500 SAP licenses since 2014
for accounting, inventory control, payroll processing and work
management. The initial purpose of the ERP implementation was to
centrally manage codes that are used to run and maintain construction
sites nationwide. The company planned to start operating its ERP system
one year after implementation, however it took two years to get the
system fully operational because of the time required for user training
which in turn caused delays in customizing their SAP system.

Although the system has been operating steadily since that time, the
cost of running the hardware had become a long-standing issue and they
decided to begin migrating to an Infrastructure as a Service provider in
2018. Additionally, the company conducted a review of their SAP
platform, and the high maintenance costs were identified as a priority
to address. During this process of examining their support costs,
third-party support was raised as an option and, as a result, Rimini
Street was selected.

“We were able to centrally manage construction sites by implementing the
SAP platform, however the delay in getting the system operational
greatly exceeded our planned schedule and the enormous costs to operate
the system became a problem,” said Kotaro Matsuhashi, manager of ICT
Promotion Department, Tokyo Energy & Systems. “Switching to Rimini
Street, and migrating to the cloud, has allowed us to save substantial
budget that has been used for updating our IT environment for
construction sites across the country as well as improving our internal
operational efficiency.”

Enhanced Support Model Accelerates Improvements for IT Environment

Tokyo Energy & Systems now receives an ultra-responsive, premium-level
support for its current, stable SAP system for a minimum of 15 years
from the time they transitioned to Rimini Street. The company was
assigned a senior level Rimini Street Primary Support Engineer (PSE) –
PSEs have an average 15 years’ experience – and receives Rimini Street’s
industry-leading service level agreement (SLA) guaranteeing access to a
team of local engineers 24/7/365 to address support issues and a
15-minute response time for Priority 1 critical cases.

“In the past, it took substantial time for the vendor to respond to our
numerous IT service requests, which became a glaring problem,” said
Masato Douzono, chief of the ICT Promotion Group, Tokyo Energy &
Systems. “Now we receive rapid and precise support from Rimini Street,
and the time we spend on system issues has been significantly reduced.
Our team is able to concentrate on improving and advancing our IT
environment instead of having to constantly manage our support issues
with the vendor.”

Taking Back Control with a Business-Driven Roadmap

Tokyo Energy & Systems was able to successfully redirect their resources
into updating and modernizing the organization’s IT infrastructure while
taking back control of their IT roadmap by choosing a business-driven
roadmap powered by Rimini Street designed around their business
objectives.

“We renamed the Information System Department to ICT Promotion
Department in 2018 and modernized our IT infrastructure,” said Yukihiro
Kurihara, executive officer and general manager of the ICT Promotion
Department, Tokyo Energy & Systems. “Leveraging Rimini Street services,
our support costs were cut in half and we were able to free up internal
resources which was a welcomed change. This allowed us the opportunity
to take on new IT challenges, and work toward the actualization of our
own business-driven IT roadmap versus following the roadmap of the
vendor. Part of our future plans include extending our business to
post-construction operation management of power facilities.”

“Tokyo Energy & Systems realized that to remain competitive and agile,
they needed to advance their IT infrastructure to stay at the forefront
of digital innovation,” said Yorio
Wakisaka
, general manager, Japan, Rimini Street. “By moving to
Rimini Street, the organization was able to quickly transform their IT
environment, which enabled the IT department to become more efficient,
driving business growth and competitive advantage in a transforming
energy market. The company regained control of their IT roadmap by
freeing themselves from vender lock-in, and now they can maintain their
current, stable SAP application while planning for the future on their
terms.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, the leading third-party support provider
for Oracle and SAP software products and a Salesforce partner. The
Company has redefined enterprise software support services since 2005
with an innovative, award-winning program that enables licensees of IBM,
Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors
to save up to 90 percent on total maintenance costs. Clients can remain
on their current software release without any required upgrades for a
minimum of 15 years. Over 1,850 global Fortune 500, midmarket, public
sector and other organizations from a broad range of industries
currently rely on Rimini Street as their trusted, third-party support
provider. To learn more, please visit http://www.riministreet.com/,
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)

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Contacts

Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com

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