ServiceSource Extends Client Relationship with Qlik to Support Customer Growth and Retention Initiatives

Three-Year Contract Renewal Demonstrates the Value of ServiceSource’s Customer Success and Go-To-Market Transformation Capabilities

DENVER–(BUSINESS WIRE)–#customersuccessServiceSource International, Inc. (NASDAQ: SREV), the customer journey experience company, has extended its global client relationship with Qlik, a provider of end-to-end data integration and data analytics solutions.

ServiceSource has managed revenue renewal, customer success and inside sales services for Qlik since 2016. Under the terms of a new three-year agreement, ServiceSource will leverage its holistic CJX™ suite and best-in-class customer success capabilities to further strengthen Qlik’s customer adoption, retention and growth initiatives across three global regions with support for a dozen different languages.

“It’s vital to be able to proactively engage with all of our customers throughout their journey with Qlik. ServiceSource has successfully managed this on our behalf for several years now, keeping our relationships healthy and ensuring that we deliver customer value every day,” said Roberto Sigona, chief customer officer, Qlik. “Together, we have achieved a more predictable and on-time renewal rate and have applied innovative best practices that help promote higher customer satisfaction, loyalty, and referenceability.”

“We are very pleased to continue to support Qlik’s customer-centric initiatives as they further extend their position as a market leader for data and analytics that improve decision-making,” said Gary B. Moore, chairman and chief executive officer of ServiceSource. “Our relationship with Qlik continues to be mutually rewarding because we are deeply connected and aligned to helping their customers maximize the value of their analytics investments. In partnership with Qlik, we look forward to continuing to achieve ambitious customer growth and retention goals for years to come.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. Our expert sales professionals, data-powered insights and proven methodologies scale and reimagine customer journey experiences (CJX™) into profitable business outcomes. Backed by more than 20 years of experience, ServiceSource drives billions of dollars in client value annually, conducting business in 45 languages and 178 countries. To learn more about how we design, develop and manage CJX solutions that transform the agility, speed, efficiency and value of our clients’ growth initiatives, visit www.servicesource.com.

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Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our ability to enable our clients to improve customer adoption, retention, and growth initiatives and promote higher customer satisfaction, loyalty, and referenceability. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at https://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

Contacts

Media Contact:
Elise Brassell

ebrassell@servicesource.com
303-889-8616

Investor Relations Contact:
Chad Lyne

investorrelations@servicesource.com
720-889-8784

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