Theatro’s Voice Technology Hits the Casino Floor at G2E
October 8, 2018
Theatro and Konami integrated solution turns the casino floor into a
well-orchestrated symphony.
DALLAS–(BUSINESS WIRE)–Theatro, pioneers of the world’s first voice-controlled mobile app
platform for the hourly workforce and Konami Gaming, Inc. a leading
designer and manufacturer of slot machines and casino management
systems, today announced a new joint integration that allows Theatro’s
conversational computing platform and Konami’s industry leading, fully
integrated, casino management system SYNKROS® to seamlessly interact
with one another. This leading edge integration enables incredibly
elevated and differentiated customer service experiences on the casino
floor.
The integration of Theatro’s
extensible and API-rich platform with Konami’s dynamic and scalable SYNKROS
casino management system synchronizes entire facility operations,
improving Casino operations that enables client acquisition, ensures
loyal patron retention, and makes Casino businesses more profitable.
The Theatro integrated solution will be showcased in Konami’s booth at G2E
in Las Vegas, Oct 8-11, 2018. Demonstrations will highlight Theatro’s
voice-controlled computer and work-force optimized apps enabling
real-time communication between SYNKROS’s core gaming and marketing
capabilities within a single agile environment. Scenarios will show how
the combined SYNKROS and Theatro platforms can drive notifications that
help employees quickly understand players loyalty status, specific
player location at a machine and deliver intel to drive personalized
greeting, service or offers that surprise and delight.
“The gaming industry is rapidly evolving,” said Chris Todd, CEO,
Theatro. “Technology is accelerating at lightning speed to deliver more
personalized service, improve player convenience and a differentiated
gaming experience. Our partnership with Konami represents the next
frontier of casino-operations.”
Big data captured behind each Theatro voice interaction also delivers
never-before-seen employee analytics that identify whether employees are
engaged, measures the service level of requests and can provide location
analytics based on where associates service customers most. Utilizing
this data, management teams can uncover trends and actionable insights,
identify risk management opportunities and build new business automation
methodologies.
“The combined technology of SYNKROS and Theatro allows operators to turn
a wealth of real-time data into action on the casino floor. It delivers
a new level of engagement that’s personalized and seamless, while
advancing the greatest experience for team members and guests alike,”
said Jay Bertsch, Vice President, Global Systems Sales, Konami Gaming,
Inc.
About Theatro
Theatro, based in Dallas Texas, brings the advantages of IoT, wearables
and new workforce-optimized apps together in a SaaS offering to provide
companies in gaming, hospitality, retail, and manufacturing with a new
breed of mobile solutions for hourly employees. The Theatro intelligent
assistant and mobile apps connect hourly employees to each other and to
critical enterprise applications; with Theatro, employees stay focused
on the customer, without having to look at a screen to access
information. Theatro’s solution enables employees to play their role in
providing an incredible customer experience while increasing sales,
employee productivity, conversion rates and operational profitability.
For more information, visit www.theatro.com.
About Konami Gaming, Inc
Konami Gaming, Inc. is a Las Vegas-based subsidiary of KONAMI HOLDINGS
CORPORATION (TSE: 9766). The company is a leading designer and
manufacturer of slot machines and casino management systems for the
global gaming market. For more information about Konami Gaming, Inc. or
the SYNKROS gaming enterprise management system, please visit www.konamigaming.com.
Contacts
Ketner Group Communications (for Theatro)
Greg Earl, 512-794-8876
greg@ketnergroup.com
or
Konami
Gaming, Inc.
Tashina Wortham, 702-815-2712
wortham0690@konamigaming.com