Unisys Makes NICE inContact CXone Key Part of Global Omnichannel Service Solution
October 24, 2018
CXone helps Unisys deliver peak customer experience to service-desk
clients anytime, anywhere around the world
SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that Unisys Corporation has integrated NICE
inContact CXone, the world’s #1 cloud customer experience platform,
as the core omnichannel contact center technology in the Unisys
InteliServe™ service solution.
InteliServe transforms the traditional service desk into an intelligent,
user-centric experience aligned with the needs of the modern digital
workplace. CXone Omnichannel Routing enables creation of virtual agents
that complement the expertise of Unisys live agents and operate across
phone, email, web, video, chat, service portals and social media to
provide users with anytime, anywhere access to service via whatever
channel is most convenient at a given time.
Unisys has already begun deploying InteliServe with CXone at its global
client service centers.
“Unisys selected NICE inContact CXone as a true cloud player to provide
leading-edge contact center technology for our advanced InteliServe
solution. NICE inContact demonstrated that they can provide the global
reach we need to support our multilingual, international client base and
help us deliver economical, comprehensive service to keep our clients’
users productive and their customers satisfied around-the-clock,
worldwide,” said Mickey Davis, global vice president, Managed Workplace
Services, Unisys. “CXone provides the speed of deployment, fast return
on investment and seamless integration capabilities we need to fulfil
our service mission.”
“This choice by Unisys demonstrates what we’re seeing in the marketplace
– accelerated adoption of NICE inContact CXone by global organizations
that are moving to the cloud. Enterprises are primed to benefit from the
CXone open cloud customer experience platform. CXone powers companies to
deliver exceptional customer experiences that build loyalty, advocacy
and wallet share,” said Paul Jarman, NICE inContact CEO. “It’s a
pleasure working with Unisys and their global enterprise clients to
achieve quicker ROI.”
IT research and advisory firm NelsonHall named Unisys a Leader in its
2018 NEAT
Evaluation for Next Generation End-User Computing Services and NICE
inContact was named a Leader in the 2018
Gartner Cloud Contact Center as a Service (CCaaS) Magic Quadrant,
North America as it has been every year since the report debuted in 2015.
Consistency was a factor in Unisys selecting NICE inContact. Another
factor was its Federal Risk and Authorization Management Program (FedRAMP)
certification, as Unisys works with several federal government agencies.
NICE inContact is the first and only cloud contact center solution to
receive Authorization to Operate (ATO) for FedRAMP. Obtaining
authorization to operate is an extremely rigorous process and reflects
that NICE inContact offers one of the most secure environments available
to contact centers.
About Unisys
Unisys is a global information technology
company that builds high-performance, security-centric solutions for the
most demanding businesses and governments on Earth. Unisys offerings
include security software and services; digital transformation and
workplace services; industry applications and services; and innovative
software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for
its clients across the Government, Financial Services and Commercial
markets, visit www.unisys.com.
About NICE inContact CXone
NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and Automation &
Artificial Intelligence – providing a seamless customer and agent
experience – as part of one enterprise-grade, cloud native platform.
With its Open Cloud Foundation, CXone powers rapid innovation via open
APIs, leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice quality).
About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost &
Sullivan, DMG, and Ventana. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the world’s
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
Contacts
NICE inContact
Corporate Media
Cheryl Andrus, +1
801 320 3646
cheryl.andrus@niceincontact.com
or
Investors
Marty
Cohen, +1 551 256 5354, ET
ir@nice.com
or
Yisca
Erez +972 9 775 3798, CET
ir@nice.com