ATLANTIC-ACM Delivers 2018 Metro Wholesale Service Provider Excellence Awards
October 30, 2018
BOSTON–(BUSINESS WIRE)–#ATT–Leading research consultancy and market diligence firm ATLANTIC-ACM
delivered its 2018 Metro Wholesale Service Provider Excellence Awards on
Tuesday, October 30 at the INCOMPAS Show in Las Vegas, NV. The awards
were determined by responses to the firm’s annual customer feedback
survey, which collected nearly 1,100 customer evaluations of
approximately 70 individual metro wholesale service providers.
ATLANTIC-ACM introduced the Metro Wholesale Report Card survey in 2006
to identify the strengths and weaknesses of wholesale providers, along
with customer buying trends and priorities. The 2018 analysis of the
~$17B IP and local voice/data market marks the 13th
consecutive year of this research and offers insights on a shifting
purchase ecosystem and priority landscape. “The overall revenue for
metro wholesale services is declining year over year, forcing carriers
to be highly competitive when it comes to services and customer
experience if they want to gain market share. ATLANTIC-ACM has found
that network performance and price remain carrier purchasers’ top
purchase priorities, but service delivery and white glove approaches add
to a vendor’s value. Carrier customers find more agile market entrants
easier to do business with, driving cable/MSO and fiber players’ share
gain as prices continue to fall and circuit speeds increase,” stated
Fedor Smith, President and Managing Partner.
ATLANTIC-ACM President and Managing Partner Fedor Smith delivered the
awards as follows:
- Verizon: ILEC Awards for Brand, Service Delivery, and Voice Value
- AT&T: ILEC Award for Sales Rep and Network Performance
- Century Link: ILEC Award for Billing, Customer Service and Data Value
-
Inteliquent: CLEC Awards for Brand, Network Performance, Customer
Service, and Voice Value - Altice USA: CLEC Awards for Sales Rep and Billing
- Bandwidth: CLEC award for Service Delivery
- Cogent: CLEC Awards for Data Value
About ATLANTIC-ACM
Founded in 1991, ATLANTIC-ACM, is a leading strategic consulting firm to
the telecom and technology sectors. ATLANTIC-ACM assists corporate and
investor clients in evaluating strategic growth opportunities for
successful investment, market entry, optimization, and long-term
planning. For more than two decades, Boston-based ATLANTIC-ACM has
helped leading companies identify opportunities, capture and retain
market share, and navigate changing market dynamics, economies, and
technologies. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
Contacts
ATLANTIC-ACM
Valerie Perez, 617-456-7885