InMoment Named a Leader by Independent Research Firm; Achieves Highest Score Possible in Product Vision & Strategy

—Q4 2018 Customer Feedback Management Platforms report notes market’s
significant growth as more companies view technology as “essential”

—Report: ”InMoment continues its momentum”; rated 5/5 in 19 criteria,
including Past Performance & Execution, Thought Leadership, Enterprise
Strategy, and Roadmap

—Clients note strengths in innovation, partnership, impact, and
helping them envision “a future beyond surveys”

SALT LAKE CITY–(BUSINESS WIRE)–#CEM—InMoment,
a pioneer in cloud-based customer experience (CX) intelligence
technologies, was named a Leader by independent research firm Forrester
in a new report: The
Forrester Wave™” Customer Feedback Management Platforms (CFM), Q4 2018.

Forrester analysts identified the nine “most significant” providers for
participation and conducted an exhaustive evaluation of each company’s
capabilities across a variety of criteria. Forrester placed InMoment in
the top, “Leaders” category, while noting the company’s “continued
momentum,” and citing it as a “strong partner” that assures clients
“make the most of current programs while also working to future proof
them.” The report also observed that clients value InMoment for its
“innovation, impact on process, and for helping them move from metrics
to meaningful analysis, as well as its ability to “help clients think
about the future beyond surveys — an inevitability that many struggle to
accept.”

“CX is becoming more essential and core across all companies and
verticals,” said InMoment CEO Andrew Joiner. “We appreciate being
recognized as a leader amongst CFM providers, and feel that the
evaluation echoed our strategy, which is to move companies from metrics
to more meaningful analysis. Executing on that strategy requires that we
take a fundamentally different approach to evolve feedback beyond
traditional surveying techniques, and leverage our differentiated
technology platform and advanced data science. We believe that the most
important takeaway from the report is reinforcing our record as a proven
innovator, uniquely able to lead our clients — and the industry — into
the future of CX.”

Click here
to download a copy of the report.

The report included a comprehensive set of evaluation criteria on which
vendors were ranked from one to five, with five being the highest score
possible. InMoment achieved 5.0./5.0 in a 19 of these criteria.

Criteria where InMoment received the highest score possible (5.0./5.0)
in Strategy, as defined by Forrester, include:

• Product vision and strategy: Forrester gave a 5.0 score to
  those whose product vision aligns with its vision for the CFM space
  and will make them more competitive and whose strategy addresses all
  current product gaps and major industry trends, is able to provide a
  comprehensive solution across the enterprise, and identifies and
  responds to competitive threats.
• Roadmap: Planned enhancements and integrations over the next 18
  months are based on customer needs, and position our product for
  market leadership.
• Past performance and execution: Best in class in defining
  time-frames, milestones and benchmarks. Best in class in demonstrating
  tangible evidence of execution roadmap in major
  investments/announcements and employee strategy.
• Enterprise strategy: Best in class capabilities and expertise
  serving enterprise clients.
• Customer understanding: Ability to engage clients in strategy,
  design and development process for products and services to ensure
  enhancements are in line with their needs.
• Target buyers: Demonstrated use cases that spread across more
  than one line of business or channel, and prove enterprise
  capabilities.
• Average sale price or contract value. Greater than $500K.

Criteria where InMoment received the highest score possible (5.0./5.0)
in Current Offering, as defined by Forrester, include:

• Thought leadership: The degree to which—and how well vendor’s
  clients rate—the amount of proactive guidance vendor provide to enable
  their long term VoC success, as well as their ability to future-proof
  client programs.
• Alerting and closing the loop: Ability of solution to alert
  users across the organization to customer issues, trigger actions,
  facilitate collaboration, and monitor results. In additional, the
  degree to which the solution enables employees to be effective and
  efficient when managing cases and closing the loop.
• Enabling systemic changes: Degree to which vendors enable
  clients to address systemic problems (optimizing processes and
  policies, etc.), as well as the ability to size the impact and
  determine the potential impact before taking action on larger systemic
  issues.
• Prioritization and governance: Ability to prioritize alerts and
  opportunities, for example when alerts reach people or teams, ability
  of platform to ensure that corrective action is taken or monitored
  while in process. Ability to help clients in prioritizing action by
  defining which actions have the biggest impact overall, for key
  metrics, for important customer groups, etc.
• Dashboards and reporting: Types of reports and dashboards
  generated and how they’re delivered. Degree to which the dashboards
  are engaging, easy to interpret, and enable cross-functional
  collaboration between stakeholders.
• Scalability: Demonstrated ability to scale to match clients’
  organizations, and to serve complex enterprises.
• Professional services offerings: Type and extent of
  professional services offerings.
• Platform accessibility: How easy the platform is for clients to
  access.
• Employee feedback collection: Extent of vendors’ ability to
  collect employee feedback
• Data sources: Number of data sources, and how well integrated.
• Image and video mining: Vendors’ ability to analyze image and
  video.

About InMoment

InMoment™
, the leading cloud-based customer experience (CX) intelligence
platform, arms brands with compelling customer insights to drive
high-value business decisions and relationships with both customers and
employees. The company’s industry-leading,
data science-infused customer feedback management platform, the CX
Intelligence Cloud™ powers a full suite of Voice
of Customer (VoC), Voice of Employee (VoE), and
Employee Engagement solutions. InMoment provides innovative
solutions and strategic support services to more than 425 leading brands
across 95 countries. For more information, visit http://www.inmoment.com/.

Contacts

InMoment
Lisa Davis
VP Communications
ldavis@inmoment.com
+1
801.230.9399