FREE CX Webinar: New Research Explores Questions of Loyalty and Trust in the Experience Economy

• Original research by CX leader InMoment reveals critical trends in
  retail customer expectations
• November 6 event will empower retailers with critical insights on
  how to leverage opportunities, and avoid pitfalls

SALT LAKE CITY–(BUSINESS WIRE)–#CEM–On Tuesday, Nov. 6 beginning at 1 p.m. ET, InMoment will present a free
webinar titled: “Is Loyalty Really Dead?” featuring new research by the leading
customer experience (CX) intelligence provider.

To register for this free event, click here.

In the age of what McKinsey & Co. calls the “experience economy,”
retailers are faced with a daunting challenge: provide innovative
products and services while also creating a customer experience that
engenders trust and builds the long-term value associated with loyalty.

In order to help retailers understand the current state of trust and
loyalty, the actions that build and break customer relationships, and
the important differences in expectations between demographic groups,
InMoment surveyed 1,300 U.S. consumers to develop the “2018 Retail CX
Trends Report: Trust and Loyalty in the Experience Economy.”

InMoment’s VP of CX Strategy Andrew Park hosts this exclusive webinar in
which he will discuss the three major themes of the study’s findings and
what they reveal about how retailers can design a customer experience
that builds trust and loyalty with modern consumers.

Key Takeaways

• Learn what brands must do to gain customers’ trust
• Understand how modern loyalty manifests itself in today’s customers
• Discover how small efforts can transform transactions into
  relationship-building moments

Andrew Park has spent more than a decade designing, deploying, and
consulting on customer experience programs for global Fortune 1000
companies. In his current role as VP of CX Strategy, Andrew provides
strategic counsel to InMoment prospects and clients, architecting and
evolving their customer experience initiatives to deliver maximum
business and relationship impact. He is CCXP certified, the author of
several white papers, an experienced speaker, and regularly contributes
to public conversations about customer experience in forums like the
Huffington Post, Inc., and Forbes.

About InMoment

InMoment™
, the leading
cloud-based customer experience (CX) intelligence platform, arms brands
with compelling customer insights to drive high-value business decisions
and relationships with both customers and employees. The company’s industry-leading,
data science-infused Customer Feedback Management platform, the CX
Intelligence Cloud™ powers a full suite of Voice
of Customer (VoC), Voice of Employee (VoE),
and Employee Engagement solutions. InMoment provides innovative
solutions and strategic support services to more than 425 leading brands
across 95 countries. For more information, visit
http://www.inmoment.com/.

Contacts

InMoment
Lisa Davis
VP Communications
ldavis@inmoment.com