Newsweek Ranks Empower Retirement among ‘America’s Best Companies for Customer Service’

Magazine recognizes the personal factor in business success

GREENWOOD VILLAGE, Colo.–(BUSINESS WIRE)–#401k–Empower Retirement, the nation’s second-largest retirement plan provider,¹
has been recognized by Newsweek for its customer service among
retirement planning companies.

In Newsweek’s inaugural list of “America’s Best Companies for
Customer Service 2019,” Empower Retirement is in the top three ranked
companies with which to save for retirement by U.S. customers who have
used the services, made purchases or gathered information about services
in the past three years.

In collaboration with analytics firm Statista, Newsweek selected
the companies based on an independent survey from a sample of more than
20,000 U.S. customers, who were asked whether they would recommend
brands to friends or family. According to Statista, they also were asked
to assess brands in the following areas: quality of communications,
technical competence and range of services, customer focus, and
accessibility. A total of 132,954 of customer evaluations were collected.

“At Empower, we are very focused on the customer experience,” said
Edmund Murphy III, President of Empower Retirement. “We’re excited that
our customers view us as a company that works on quality communication
and technical advances that make doing business with us a little easier
and a little friendlier. We’ve built our company with the goal of
providing the best customer service, and it’s great that Newsweek
has taken time to highlight the importance of the personal factor in
business.”

Newsweek collected and analyzed data across 141 retail
categories. The final list recognizes the top three brands in each
category and is published on the magazine’s
website.² It also will be published in the next print
edition of the magazine.

About Empower

Headquartered in metro Denver, Empower Retirement administers $570
billion³ in assets for more than 8.7 million⁴
participants, as of Sept. 30, 2018.³ It is the nation’s
second-largest retirement plan record keeper by total participants (Pensions
& Investments, April 2018). Empower serves all segments
of the employer-sponsored retirement plan market: government 457 plans,
small, midsize, and large corporate 401(k) clients, non-profit 403(b)
entities, private-label recordkeeping clients and Individual Retirement
Account customers. For more information, please visit www.Empower-retirement.com.

1 Information refers to all retirement business of Great-West Life & Annuity Insurance Company and its subsidiaries and affiliates, including Great-West Life & Annuity Insurance Company of New York, marketed under the Empower Retirement brand. Ranking based on total participant accounts as of April 2018. Source: Pensions & Investments, April 2018.

2 You are now being redirected. Empower Retirement, its parent company and/or any of its subsidiaries have not reviewed or approved the material on the additional website provided and are not responsible for the content and/or updates with respect to the material.

3 As of Sept. 30, 2018. Information refers to the business of Great-West Life & Annuity Insurance Company and its subsidiaries, including Great-West Life & Annuity Insurance Company of New York. Of the total assets under administration (AUA), $570 represents the AUA of GWL&A of NY. AUA do not reflect the financial stability or strength of a company. GWL&A assets total $60.9B and liabilities total $58.9B. GWL&A of NY assets total $58.9B and liabilities total $2.2B.

4 As of Sept. 30, 2018. Information refers to all retirement business of Great-West Life & Annuity Insurance Company and its subsidiaries and affiliates, including Great-West Life & Annuity Insurance Company of New York, marketed under the Empower Retirement brand.

Contacts

Stephen Gawlik – 303.737.0899 (office), 617.417.4408 (cell)
Monica
Mendoza – 303.737.2626 (office), 719.373.2460 (cell)