InMoment Announces Distinct Employee Experience (EX) Cloud, Bringing First-time Intelligence, Comprehensive Solution to this Critical Audience

—EX Cloud key element in InMoment’s new Experience Intelligence (XI)
Platform

—Connects seamlessly with Customer
Experience (CX) and Market Experience (MX) clouds

—Powered by data science, intelligence can easily be shared between
clouds to promote more comprehensive understanding, cultural change,
smarter action

SALT LAKE CITY–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/CEM?src=hash” target=”_blank”gt;#CEMlt;/agt;–InMoment, the leading provider of Experience Intelligence™ (XI), today
announced the Employee Experience (EX) Cloud™, a key element of the
company’s pioneering Experience
Intelligence (XI) Platform™, which also launched today. The
introduction of a distinct environment to address employee experience is
an extension of InMoment’s 10+ years of expertise in the discipline and
gives HR professionals powerful new tools to understand employee
perception, including how the customer experience and market forces
impact their satisfaction, productivity and retention.

The employee perspective is an integral part of the experience
ecosystem. As far back as 2008, the service or value-profit chain
established the integral relationship between profitability, customer
loyalty and employee satisfaction, loyalty and productivity. And a
recent InMoment
study found that employees are the single most important factor in
both making and breaking the customer experience. In reality, however,
CX and HR professionals rarely work together, let alone identify and
share insights that can be mutually beneficial.

In addition, employees have a unique perspective on the customer
experience, whether they are interacting with customers on the front
line or are behind the scenes making decisions that affect them.

InMoment’s XI
Platform seamlessly connects CX, EX and MX intelligence in one
environment, making it simple for leaders from these disparate
organizations to see and share insights with their colleagues across the
organization.

InMoment’s EX Cloud includes the most comprehensive, purpose-built
employee experience intelligence solution available, featuring:

• SEO: Our Survey Experience Optimization uses powerful data
  science to improve the survey experience, ensuring the richest and
  most useful feedback possible, as well as an engaging experience for
  employees.
• Multimedia Feedback: Engage employees in their preferred way,
  whether video, image, voice or through traditional web surveys, for
  more meaningful conversations and more detailed stories.
• Digital Intercept: Understand the employee journey by gathering
  feedback across your internal digital properties.
• Active Listening: Our real-time text analytics are applied
  during the feedback process to simulate conversation and let employees
  know you’re listening—all while helping to gather better data.
• Explore: A quick and easy way to search through employee
  feedback comments for specific topics that help you answer and address
  their questions at any given time.
• Case Management: Manage employee concerns with as much care as
  customer issues. Real-time alerts enable quick resolution, reducing
  employee churn.

• Anomaly Detection and Impact Analysis: Proactively monitor
  employee feedback and get notified of trending topics, the impact of
  that topic on your main scoring metric, and prioritize action.
• A/B Testing: Track, monitor and understand the impact of
  specific issues and actions on your employees’ satisfaction. Track
  specific issues and compare how different offices and departments are
  performing.
• Reporting: InMoment’s self-service reporting is easy to use and
  flexible with clean, simple data visualizations that help you
  visualize structured and unstructured data from every part of your
  program.
• Dashboards: Bring together employee insights, then apply
  advanced analytics and sophisticated visualizations to create a
  strategic view for company leadership. Customize your views, or
  leverage purpose-built dashboards, including the 360-degree and
  high-value/high-risk employee dashboards.
• Coaching: Our coaching solution helps your managers understand
  top strengths and opportunities in order to coach employees. It also
  provides automated recommendations on ways to improve, as well as
  action planning.

“One of the biggest mistakes HR professionals make is failing to connect
the employee experience with the customer experience; the same is true
for CX professionals when it comes to connecting the dots to EX,” said
Paul Warner, PhD and VP Experience Intelligence at InMoment. “InMoment’s
new XI Platform gives HR professionals a much more powerful solution to
understand and act on employee sentiment, and even more importantly,
makes it simple for them to get out of their silo and directly connect
and share with their CX colleagues. For the first time, the ability to
more fully understand the intersection of these critical audiences and
the impact on the business is possible within a single platform. This is
truly groundbreaking.”

The EX Cloud can be purchased as a stand-alone solution, or in
combination with the CX
and MX
clouds.

For more information about the EX Cloud visit www.inmoment.com/EX.

About InMoment

InMoment™
is the leader in Experience Intelligence (XI), transforming metrics into
meaning to drive high-value business decisions and relationships with
both customers and employees. The company’s cloud-native XI Platform is
engineered with data science at the core, and specifically architected
to harness intelligence from across the entire experience ecosystem to
deliver clear business value. The platform features three clouds that
all work seamlessly together to give companies a comprehensive
understanding of the most important factors impacting their bottom
lines, including: Customer Experience (CX) Cloud, Employee Experience
(EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of
providing strategic technical, best practice and thought leadership
support ensures that our nearly 500 brands across 95 countries realize
maximum business impact.

Contacts

Lisa Davis
VP Communications, InMoment
+1 801.230.9399
ldavis@inmoment.com