Cherwell to Deliver Integrated Cloud Management Services with New Application Available via Amazon Web Services Quick Start

Two-phased release on AWS enhances cloud management and simplifies
workflow automation for better service experiences across the enterprise

, LLC, (“Cherwell”) a global leader in service management,
announced that its Information Technology Service Management (ITSM)
solution Cherwell® Service Management is now available on Amazon Web
Services (AWS) to deliver unified services and management for hybrid
cloud environments. Today’s announcement is the first step in a broader
collaboration between the companies to bring more efficient management
of cloud environments to their shared customers’ service management
environments, and, in several months, to expand access to Cherwell’s
leading ITSM solution on AWS Marketplace.

“As enterprises continue to deepen their connections in the cloud, we
aim to work with leaders in the space to continue to facilitate service
management holistically – and that means anywhere they host
infrastructure and data,” said Sam Gilliland, chief executive officer of
Cherwell. “Availability on AWS is an important part of today’s launch,
making it easier for us to enable current customers to integrate cloud
management seamlessly, and, in the near future – to offer simple access
to Cherwell as a SaaS solution directly from the AWS Marketplace.”

Managing Cloud Services

To be most effective, ITSM solutions span an organization’s entire
infrastructure environment, including on-premises, private and public
cloud platforms. Cherwell’s new Cloud Management mergeable
application (mApp™)
is made available with the AWS Quick Start:
Cherwell Service Management connector
and can allow customers to
automate cloud provisioning and other cloud services in the AWS Service
Catalog through the ITSM solution’s self-service portal.

Available now to Cherwell and AWS customers, this application enhances
IT management and asset tracking process within an AWS account, to
provide compliance, governance, and auto-remediation benefits such as:

  • Standard AWS Access: Exposing standardized AWS Service Catalog
    resources directly within Cherwell’s self-service portal unifies usage
    across the company to simplify ongoing management.
  • Seamless Cloud Workflows: Support for Amazon CloudWatch and AWS
    Config events trigger automatic incident creation to ensure priority
    observations are quickly and efficiently managed to resolution.
  • Cloud Data Synchronization: Integration between AWS Config and
    the Cherwell CMDB speeds up time to analyze and resolve issues by
    directly aligning assets implemented within AWS to key business
  • Strategic Cloud Management: Using ITIL standard processes for
    governance and approvals, Cherwell’s application can provide complete

Digital enterprises are looking for ways to increase efficiency by
enabling employee self-service processes. The ability to access AWS
cloud services from a common ITSM Self-Service portal offers customers
improved productivity through automated provisioning, incident creation
and configuration management database updates. It also helps customers
support governance requirements while continuing to deliver cloud
benefits such as agility and elasticity.

The application is available as a mApp within Cherwell’s mApp Exchange
and as an AWS Quick Start. For more details or to download the solutions
visit the Cherwell AWS product page and the AWS
Quick Start

Introducing ITSM on AWS Marketplace

With AWS, Cherwell has made it easier for customers to deploy ITSM on
AWS through a Bring-Your-Own-License (BYOL) offering on AWS Marketplace.
Available now on AWS
, this solution enables existing and new customers of
Cherwell to deploy their ITSM solution on AWS through license

In several months, Cherwell Service Management Software-as-a-Service
(SaaS) will be fully available for purchase on AWS Marketplace.

AWS Marketplace is a curated digital catalog that enables customers to
find, buy, deploy, and manage third-party software and services for
their businesses. AWS Marketplace includes thousands of software
listings from popular categories such as security, networking, storage,
machine learning, business intelligence, database, and DevOps and
simplifies software licensing and procurement with flexible pricing
options and multiple deployment methods.

About Cherwell Software

Cherwell (@Cherwell)
empowers organizations to transform their business through the rapid
adoption and easy management of digital services. Cherwell’s adaptable
platform has enabled thousands of organizations to modernize their
business operations with customizable service management, automation,
and reporting across the enterprise. For more information, visit:


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