The Most Comprehensive Holistic Solution to Manage App Subscribers and Eliminate Churn Before It Happens
SANDPOINT, Idaho–(BUSINESS WIRE)–Kochava, the leading real-time data solutions company for omni-channel attribution and measurement, today announced a new industry-leading subscription solution: Kochava Subscriptions. Kochava is the only mobile measurement partner to natively join measurement and subscription data with identity to proactively mitigate customer churn.
Kochava Subscriptions has the capability to connect with all public and private payment processors and app stores, and provides holistic row-level predictive churn reporting through CancelGuard™ technology, a new proprietary and industry-first feature developed by Kochava.
CancelGuard™ technology proactively monitors billing issues, the halting of auto renew, and changes in user behavior across all household connected devices that are indicative of likelihood to churn.
Subscriptions have seen significant growth increase year-over-year. A strong source of recurring revenue generation, it also serves the growing need of customers preferring a flat-based monthly subscription vs in-app purchases. According to a report from market intelligence firm SensorTower, “Consumer spending on in-app purchases, subscriptions, and premium apps climbed 31 percent to $19 billion globally on Apple’s App Store in 3Q20 with spending on Google Play experienced even more substantial growth, increasing 33.8 percent Y/Y to $10.3 billion from $7.7 billion in the year-ago quarter.”
“Subscription services continue to play an increasingly important strategy to gaining more insights into user behavior and building lifetime value for marketers especially as the ecosystem evolves,” said Charles Manning, Founder and CEO at Kochava. “We created a turnkey platform for subscription app developers that would provide immediate insights to generate growth and understand their customers while staying privacy compliant.”
Kochava is the only all-in-one provider for user acquisition attribution, in-app event behavior tracking, and cross-device identity management. Kochava Subscriptions works cross-provider and cross-platform. If a developer has its own subscription tracking system and first-party data they can also benefit from privacy-first enrichment.
- Holistic view of the customer journey from advertising, download, free trial, recurring payments, and churn and recovery
- Detects the individual halting of auto renewal and billing errors before customer attrition enabling the ability to take action and recover the customer
- Creates exportable individual profiles with row-level transaction history for your CRM
- One-click access to KPIs, such as monthly recurring revenue, total paying subscribers, trial success rate, active subscriptions, churn and recovery rate
- Easy-to-access cohortable, segmentable and filterable graphs with advanced insights on CancelGuard™, forecasted revenue, and trial performance by network of acquisition
For more information visit www.kochava.com/subscriptions/.
Kochava Inc. is a real-time data solutions company offering the leading omni-channel measurement and attribution solutions for data-driven marketers. The Marketers Operating System™ (m/OS) from Kochava empowers advertisers and publishers with a platform that seamlessly integrates and manages customer identity, measurement and data controls. Unlike the complicated, siloed tech stacks employed today, the m/OS takes the next step: unifying all of your data and critical omni-channel solutions into a cohesive, operational system that goes beyond data aggregation and reporting. The m/OS provides the foundation for limitless advertiser and publisher tools, including the option to build third-party solutions onto the platform. By design, m/OS facilitates success by making data accessible and actionable to maximize ROI.
With a culture of customer-driven innovation, dedication to data security, and the most powerful tools in the ecosystem, Kochava is trusted by top brands to harness their data for growth. Kochava also hosts the largest independent mobile data marketplace, the Kochava Collective. Headquartered in Sandpoint, Idaho, the company has offices globally. For more information visit their web site www.kochava.com. Follow Kochava on social media: Facebook, Twitter, and LinkedIn.
Director of Public Relations